Senior Infrastructure & Virtualization Engineer

Cynet Systems•Houston, TX

About The Position

The Senior Infrastructure & Virtualization Engineer provides advanced L3 operational support, administration, troubleshooting, and project delivery for enterprise Windows and VMware environments. The role manages complex infrastructure issues, leads upgrades and migrations, and helps ensure datacenter availability, performance, and security. The engineer administers VMware Cloud Foundation (VCF) 9.0, vCenter Server, ESXi, and Windows Server environments, as well as Microsoft SCCM/MECM infrastructure. The role leads infrastructure upgrades and migrations, serves as an escalation point for critical incidents, performs root cause analysis, and supports operational improvements through automation, documentation, and technical guidance to L1/L2 engineers. Expected deliverables include stable and highly available virtual infrastructure, successful upgrade and migration projects, timely resolution of critical incidents, process-improvement and automation recommendations, and accurate technical documentation and knowledge transfer.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience administering VMware Cloud Foundation (VCF) 9.0, vCenter Server, and ESXi.
Knowledge of VMware HA, DRS, vMotion, Storage vMotion, vSphere Lifecycle Manager, and Distributed Virtual Switches (vDS).
Experience supporting Windows Server 2016, 2019, and 2022, including Active Directory, DNS, DHCP, Group Policy Management, patching, and hardening.
Experience administering SCCM/MECM infrastructure, OS deployment, software distribution, patch management, and compliance management.
Experience with datacenter modernization, platform upgrades, server migration, virtualization migration, and infrastructure transformation projects.
Strong troubleshooting and analytical skills.
Ability to manage critical incidents under pressure.
Excellent communication and documentation skills.
Experience working in enterprise and global support environments.
Strong stakeholder management and leadership abilities.

Nice To Haves

PowerShell scripting and automation.
VMware Aria Suite experience.
Azure or hybrid cloud exposure.
Knowledge of the ITIL framework.
Experience with monitoring tools such as vROps, SCOM, or SolarWinds.
Experience with backup technologies such as Veeam, Commvault, or NetBackup.
VMware VCP/VCAP certification.
Microsoft certifications.
ITIL Foundation certification.

Responsibilities

Administer and support VMware Cloud Foundation (VCF) 9.0 environments.
Manage and maintain VMware vCenter Server and ESXi hosts.
Perform cluster management, resource optimization, and capacity planning.
Troubleshoot complex virtualization issues involving compute, storage, networking, and VM performance.
Execute VMware lifecycle management activities, including patching and upgrades.
Support vMotion, Storage vMotion, DRS, HA, and distributed switch configurations.
Apply VMware best practices for performance, security, and availability.
Manage and support Windows Server 2016, 2019, and 2022 environments.
Troubleshoot operating system, services, Active Directory integration, DNS, DHCP, and Group Policy issues.
Manage server provisioning, decommissioning, patching, and hardening.
Ensure compliance with security and operational standards.
Administer Microsoft SCCM/MECM infrastructure, including software deployment, patch management, OS deployment, and compliance reporting.
Troubleshoot SCCM client, distribution point, and deployment issues; create deployment packages, task sequences, and automation workflows.
Lead and execute infrastructure upgrade and migration projects, including VMware, VCF, Windows Server, and SCCM/MECM upgrades and migrations.
Develop migration runbooks, rollback plans, and implementation documentation; conduct pre-upgrade assessments and post-implementation validations.
Act as the L3 escalation point for critical incidents and major outages; perform root cause analysis and implement permanent fixes.
Participate in major incident bridges and provide technical leadership.
Work with OEM vendors and support teams to resolve issues.
Create and maintain technical documentation, SOPs, and knowledge articles.
Develop automation and operational improvement initiatives.
Provide technical mentoring and guidance to L1/L2 engineers.
Participate in regular audits, reviews, and capacity-planning exercises.