Senior Infrastructure & Systems Engineer
About The Position
Strategic Healthcare Programs (SHP) is a leader in analytics and performance management solutions for the post-acute healthcare market. Since 1996, SHP has helped more than 10,000 organizations nationwide, including home health agencies, hospices, and skilled nursing facilities, turn clinical and operational data into real-time intelligence that improves patient outcomes. SHP is a SaaS company headquartered in Santa Barbara, CA, and a subsidiary of Roper Technologies (NYSE: ROP). The company is building tools that help caregivers deliver better care to patients when it matters most. The Senior Infrastructure & Systems Engineer will be a key contributor within the IT Operations organization and is responsible for the reliability, security, and performance of primarily on-premises enterprise infrastructure. This role partners closely with IT leadership, development teams, and business stakeholders to support and enhance enterprise systems. The Senior Infrastructure & Systems Engineer reports directly to the Director of IT and works collaboratively across departments. This is a full-time on-site position at the Headquarters Office in Santa Barbara, CA.
Requirements
- Bachelor’s Degree in IT, Computer Science, or equivalent experience
- 5–8+ years of enterprise infrastructure/systems engineering experience
- Strong experience with VMware, Windows Server, Active Directory, and Microsoft 365
- Strong understanding of enterprise networking concepts
- Experience with scripting/automation (PowerShell preferred)
- Experience with monitoring tools and SIEM platforms
- Experience supporting audits, compliance, and security remediation
- Strong troubleshooting and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
Nice To Haves
- Microsoft Certifications (Azure, Microsoft 365, Identity & Security)
- VMware (VCP or equivalent)
- Cisco (CCNA or equivalent)
- CompTIA (Security+, Network+)
- Security certifications (CISSP, CySA+, or equivalent)
- ITIL, PMP, or equivalent project/service management certifications
Responsibilities
- Engineer, administer, and support enterprise infrastructure environments (primarily on-premises) including VMware and Microsoft platforms
- Manage enterprise network infrastructure including routing, switching, firewalls, VPNs, and perimeter security
- Design and maintain identity and access management systems (Active Directory, permissions, account lifecycle)
- Administer Microsoft 365, Exchange, and collaboration platforms (Teams, VoIP)
- Support enterprise applications, SQL environments, and business systems
- Operate and continuously improve IT service management processes and workflows
- Monitor system performance and proactively resolve infrastructure issues
- Perform patching, vulnerability remediation, and system hardening
- Support SIEM, logging, and security monitoring initiatives
- Provide advanced troubleshooting across systems, servers, and network infrastructure
- Support remote workforce operations, including home network analysis when required
- Collaborate continuously with IT staff via Microsoft Teams for awareness of tasks and priorities
- Maintain documentation, SOPs, and operational standards
- Lead IT infrastructure and operational projects including planning, execution, and reporting
- Conduct quarterly internal system and security audits
- Lead and support annual SOC and cybersecurity audit preparation, assessment, and remediation
- Support compliance initiatives and regulatory audit requirements
- Collaborate with vendors and internal stakeholders
- Mentor junior IT staff
- Participate in on-call rotation
- Other duties as assigned
Benefits
- Comprehensive health benefits
- 401(k) plan with company match
- Employee stock purchase plan
- Vacation time
- Sick time
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
