Senior Infrastructure Engineer

Hajoca•Whitemarsh Township, PA

About The Position

The Sr Infrastructure Engineer collaborates with business stakeholders to develop and deliver solutions aligned with security standards, best practices, software, and systems ensuring a streamlined employee experience across the enterprise. They lead architectural design sessions, develop proof of concepts/pilots, implement projects, and deliver ongoing refinement and enhancements. The person in this role will also be responsible for maintaining and monitoring Hajoca's business solutions infrastructure (Active Directory, unified communications solutions, SASS Integrations, SSO) ensuring proper testing, procurement, and implementation of solutions that enable strategic initiatives. Additionally, they will function as an advisor to stakeholders and handle escalated support requests.

Requirements

Bachelor's Degree or the equivalent combination of education, professional training, or work experience.
5+ years of experience providing system support.

Nice To Haves

Other Industry Certification: A+/Net+/Sec+/MCSA/MCSE preferred.
Possess high level knowledge of all relevant Operating Systems (Windows, Linux, Mac, etc.)
Have an advanced understanding of Active Directory concepts (security groups, Group Policy, etc.)
Have experience managing devices at scale, using Jamf, Intune, Group Policy
Have strong powershell and scripting experience.
Have experience with PC communications and PC troubleshooting, server communications, server troubleshooting, TCP/IP configuration and troubleshooting.
Have experience with hypervisors and be familiar with virtualization
Possess demonstrated experience in project management.
Have advanced knowledge of network concepts
Be customer service oriented with a strong desire to meet the needs of external and internal customers.
Have strong functional knowledge and take ownership of the skills, knowledge, and relationships needed to perform the job.
Be professional, organized, and able to manage work, time, and problems.
Be results oriented; focused on attaining goals and objectives.
Possess a keen ability to interpret technical problems and systematically troubleshoot and resolve.
Be able to research, analyze data and solve complex technical and process-related problems.
Be able to prioritize work projects and multi-task.
Have excellent oral and written communication skills and the ability to convey answers, issues, and status changes in a clear, concise, and effective manner.
Have excellent interpersonal skills and the ability to work effectively across all levels of the business as well as with external vendors.
Have a strong attention to detail and the ability to meet deadlines.

Responsibilities

Maintain email systems and email security posture in accordance with Hajoca’s risk appetite and industry best practice
Provide support for all Operating Systems (Linux, Windows, MacOS, Android). This includes but it is not limited to asset management, Intune, Jamf group policy, critical updates and security patches, troubleshooting, virus definition updates, upgrades, and strategic initiatives.
Manage domains including AD, DNS, DHCP, server certificates as a shared responsibility with the Server Operations and Infosec Teams. Ensure that performance and reliability are maintained.
Provide high level management of applications. Make sure there are responsible parties for each application running. Assist in troubleshooting after responsible parties have exhausted their resources.
Administer and support the organization’s cloud environments, including (but not limited to) Office 365 and Microsoft Azure.
Participate in the planning and implementation of DR scenarios and testing.
Assist in information gathering during acquisitions. Build relationships with those responsible for their IT technologies. Develop plan for migration of networks/server/client-side technologies.
Work with vendors to ensure a high service level for equipment procurement and imaging.
Serve as escalation point for issues that cannot be resolved by Tier 1 and Tier 2 support personnel.
Assume technical leadership role in problem resolution and root cause analysis.
Ensure a world class customer support experience for our Profit Centers, which includes courteous responses in a timely fashion for all requests.
Partner with Information Security, Server Operations, and Network Operations teams for areas of shared responsibility (vulnerability management, network security controls, firewall policy, certificates, public DNS)
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as requested.