Senior Infrastructure Engineer
About The Position
This role implements, configures, develops, maintains, and optimizes enterprise-grade commercial software platforms that enable Grainger’s core business processes, including Contracts, Sales, Supply Chain, Finance, and HR. The engineer understands the business processes supported by these tools and translates business requirements into optimal, performant, reliable, scalable, and secure solutions. The role supports seamless operation and integration across a rapidly evolving ecosystem of on-premises, hybrid, and cloud ERPs, specialized tools, SaaS platforms, and custom solutions. The position is primarily responsible for physical design and implementation, including building, testing, and deploying code; configuring systems; resolving defects; confirming compliance with security, performance, and related standards; providing level 2 and 3 technical support; and recommending system improvements. The engineer also contributes to roadmaps and continuous improvement, supports production and deployment activities, and mentors junior engineers.
Requirements
- Bachelor's degree or equivalent experience.
- At least 3 years of experience designing, configuring, developing, and supporting enterprise business systems and applications.
- Experience implementing and engineering Microsoft 365 solutions, including Teams, SharePoint, Power Platform, AI/Copilot automation, Microsoft Graph API scripting, and email and mail flow administration.
- Experience translating business requirements into scalable technical solutions and applying engineering principles to improve reliability, security, and performance.
- Experience creating and maintaining technical documentation, solution designs, and operational procedures.
- Knowledge of enterprise integrations, APIs, automation, and data exchange concepts.
- Experience embedding data analytics capabilities and understanding key business data models.
- Strong communication, collaboration, and stakeholder management skills, including the ability to mentor engineers and influence technical decisions.
Responsibilities
- Design, configure, develop, deploy, optimize, monitor, and continuously improve business systems and applications while considering business processes and operational impact.
- Translate complex business requirements into detailed, scalable, secure, reliable technical solutions aligned with engineering standards.
- Contribute to capability roadmaps, technology research, and continuous improvement by evaluating emerging technologies and recommending practical solutions.
- Define non-functional requirements for security, performance, reliability, maintainability, and supportability within the team's functional domain.
- Partner with operational and administration teams to improve service reliability, system health, monitoring, observability, and operational practices; identify technical debt and opportunities to reduce waste.
- Develop feedback loops that improve system performance, supportability, and engineering efficiency through monitoring, documentation, and continuous improvement.
- Create and maintain solution designs, testing approaches, operational procedures, and system documentation.
- Support enterprise integrations and automation using appropriate APIs, connectors, and platform capabilities.
- Evaluate business processes, systems, and applications to identify opportunities to improve efficiency, quality, scalability, and customer outcomes.
- Participate in production support, change management, and deployment activities while promoting operational excellence and engineering best practices.
- Coach, mentor, and provide technical guidance to junior engineers while fostering a collaborative engineering culture.
Benefits
- Medical, dental, vision, and life insurance coverage beginning on the first day of employment.
- Six free sessions each year with a licensed therapist.
- 18 annual paid time off days for full-time employees, prorated based on employment start date.
- Six company holidays per year.
- A 6% company contribution to a 401(k) retirement savings plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.
- Incentive target of up to 10%, based on individual and company performance objectives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
