Senior Infrastructure Analyst
About The Position
The Information Technology Directorate is looking for a high-performing individual to join our team as a Senior Infrastructure Analyst. This role involves the management of unclassified, classified, and remote site environments, and requires ownership of technical problems through to resolution using advanced knowledge of established standards, practices, and procedures. The analyst will provide IT support for Server Operating Systems, including physical rack mount servers, storage, and virtual server environments. Responsibilities include troubleshooting technical issues, identifying necessary modifications to applications, and managing the complete lifecycle of infrastructure systems from design and build to post-installation support and deployments. The role also involves documenting system adjustments and new systems, supporting Data Center environments with a focus on recoverability, participating in change control, managing SNOW tickets, and monitoring system performance and capacity. Additionally, the analyst will prepare training materials, provide training on systems, equipment, and software, and prepare procedures, documentation, and activity reports. Support may extend to Help Desk requests for workstation and server issues. The position requires providing architectural design diagrams and documentation, assessing technology implementation, and participating in an after-hours support pool, including evening, weekend, and on-call rotation availability. Other duties as assigned by Management are also part of the role.
Requirements
- Bachelor's degree in a computer related field or equivalent with at least 5 years of related experience.
- Knowledge of technical principles, theories, standards, practices, and procedures.
- Knowledge equivalent to an MCSE, VCP with 5 years' experience working on server hardware, software, networking, virtualization, SAN and related technologies. Certificates are a plus.
- Minimum of 4 years demonstrated experience in VMware vSphere.
- Must be a team player with good customer service skills and the ability to work flexible hours if required.
- Strong end-to-end troubleshooting skills for system, network, or application.
- Excellent oral and written communication skills.
- Must possess a valid driver’s license.
- Applicants for employment must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship, at least 18 years of age.
Nice To Haves
- Certificates are a plus.
Responsibilities
- Management of unclassified, classified, and remote site environments.
- Review and recommend automation products for MSTS
- Ownership of technical problems and sees them through to resolution, using an advanced knowledge level of established standards, practices, and procedures.
- Provide IT support for Server Operating Systems, including the maintenance of systems: including but not limited to physical rack mount servers, storage, and virtual server environments.
- Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
- Assume responsibility for complete lifecycle of infrastructure systems including design, builds, post installation support, and deployments.
- Document adjustments made to hardware and software as well as providing documentation for new systems as needed.
- Provide support to Data Center environments including site recoverability of the primary data center.
- Participate in change control and manage SNOW tickets as assigned.
- Monitor systems performance, capacity, and recommend modifications or enhancements.
- Prepare course material and provide formal and informal training on related systems equipment and software as requested.
- Prepare procedures, documentation, and activity reports.
- May respond to Help Desk requests to support and troubleshoot workstation and server related problems.
- Provide architectural design diagrams and documentation and assess how to implement technologies into the existing infrastructure.
- Participation in after-hours support pool. Requirements include evening, weekend, and on-call rotation availability.
- Perform other duties as assigned by Management.
Benefits
- medical
- dental
- vision
- pension
- 401k
- paid time off
- 96 hours of paid holidays
- relocation (if located more than 75 miles from work location)
- tuition assistance and reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
