Senior Information Technology Technician

Ventura Housing•Ventura, CA

4d•Onsite

About The Position

Join Ventura Housing as Our Senior Information Technology Technician. Are you an experienced technology professional who enjoys solving complex problems, leading others, and using technology to make an organization work smarter, safer, and more efficiently? Ventura Housing is seeking a Senior Information Technology Technician to play a key role in supporting and advancing the technology systems that help us serve our employees, residents, and community. This is more than a traditional IT support position. As a senior technical resource and team leader, you will help guide day-to-day IT operations, mentor and support team members, troubleshoot complex technology challenges, and work closely with the Director of Information Technology and Maintenance on projects that directly impact the Agency. From cybersecurity and cloud services to enterprise applications and infrastructure, you will have the opportunity to work across a broad and evolving technology environment. The position offers hands-on involvement with Microsoft 365, Windows environments, cloud services, identity management, networking, servers, firewalls, telecommunications, endpoint management, cybersecurity tools, backup systems, and specialized technologies such as video surveillance, electronic access control, VoIP, resident Wi-Fi, and conferencing systems. You will also help support and enhance Yardi, Ventura Housing's critical enterprise business platform. Working with departments throughout the Agency, you will learn how our programs operate, troubleshoot application issues, develop reports and dashboards, test enhancements, and identify opportunities to improve workflows through technology, automation, and better use of data. Just as importantly, this position provides an opportunity to lead and influence. You will help prioritize assignments, monitor service levels, provide technical guidance and training, coordinate vendors and projects, and serve as the department lead when the Director is unavailable. You will be encouraged to research emerging technologies and recommend solutions that strengthen cybersecurity, reliability, operational efficiency, and customer service. We are looking for someone who combines strong technical ability with initiative, sound judgment, excellent communication, and a genuine commitment to helping others succeed. Experience in a public agency, housing authority, affordable housing organization, or other regulated environment is especially valuable. If you are ready to take the next step in your IT career and want your technical expertise to support an organization with a meaningful community mission, Ventura Housing offers an exciting opportunity to lead, innovate, and make an impact.

Requirements

Strong technical ability
Initiative
Sound judgment
Excellent communication skills
Genuine commitment to helping others succeed
Experience with Microsoft 365
Experience with Windows environments
Experience with cloud services
Experience with identity management
Experience with networking
Experience with servers
Experience with firewalls
Experience with telecommunications
Experience with endpoint management
Experience with cybersecurity tools
Experience with backup systems
Experience with specialized technologies such as video surveillance, electronic access control, VoIP, resident Wi-Fi, and conferencing systems
Ability to sit and stand for prolonged periods of time
Vision to read printed material and a computer screen
Hearing and speech to communicate in person, before groups, and over the telephone
Ability to stoop, kneel, reach, stretch, bend, pull drawers open and closed to retrieve and file information
Ability to lift, carry, push, and pull materials and objects up to 25 - 50 lbs. with the use of proper equipment
Excellent hand strength and manual dexterity to operate keyboard equipment

Nice To Haves

Experience in a public agency, housing authority, affordable housing organization, or other regulated environment

Responsibilities

Guide day-to-day IT operations
Mentor and support team members
Troubleshoot complex technology challenges
Work closely with the Director of Information Technology and Maintenance on projects
Support and enhance Yardi, Ventura Housing's critical enterprise business platform
Work with departments to learn program operations, troubleshoot application issues, develop reports and dashboards, test enhancements, and identify opportunities to improve workflows
Prioritize assignments
Monitor service levels
Provide technical guidance and training
Coordinate vendors and projects
Serve as the department lead when the Director is unavailable
Research emerging technologies and recommend solutions