Information Technology Technician

Wake Up Inc•Spokane, WA

3d•$25 - $36•Onsite

About The Position

Join Wake Up, Inc., as an Information Technology Technician and become the hands-on technical support that keeps systems, stores, and teams connected. In this role you will maintain, troubleshoot, and support networks, POS hardware and menus, communication systems, marketing signs, the website and Company apps (including customer app registration), backups, and cybersecurity practices across store locations. Reporting to the Lead Information Technology & Graphic Design, you will perform preventative maintenance, resolve issues quickly, document work, and deliver responsive support that minimizes downtime. Equally important, you will represent our brand through professional, positive interactions with employees, vendors, customers, and store teams, whether on-site, by phone, or via email. You excel in a fast-paced environment, communicate clearly, and willingly assist with organizational and operational needs. If you take pride in keeping technology running reliably so great coffee and customer experiences never stop, we would love to have you on the team. About Wake Up Call We are a dynamic local coffee company crafting top-notch brews with honesty and quality at heart. We wow customers with individualized service, spark community connections, and thrive on creativity and teamwork. Join our fun, supportive team to spread joy, one bold sip at a time!

Requirements

Demonstrates excellent time management skills and ability to multitask and prioritize
Demonstrated ability to work in a fast-paced environment with constant interruptions
Ability to sit or stand for long periods of time at a workstation or while providing on-site support
Ability to lift 50 pounds
Ability to speak English proficiently
Strong technical aptitude with hardware, software, networks, and POS systems
Working understanding of cybersecurity basics, including MFA, backups, updates, and PCI awareness
Excellent problem-solving skills
Excellent verbal and written communication skills
Excellent customer service skills
1–3+ years of IT support, help-desk, systems, networking, or related experience.
Pass a criminal background check
Valid State Driver’s license required; travel between stores is required.
I-9 Employment eligibility in compliance with the Immigrations Reform and Control Act
Completion of all required trainings within thirty (30) calendar days from hire date
Essential mathematical skills
Ability to follow directions
Ability to maintain a professional appearance and manner
Self-motivated and inspiring
Ability to learn quickly
Ability to engage with a wide variety of people on various issues
Availability during and after operational hours as needed (may include nights, weekends, and holidays for system issues)

Nice To Haves

High School diploma or GED preferred
related IT certifications a plus
graphics background preferred
barista skills appreciated
Experience with Shopify, UniFi, Xenial, Genius, Paytronix, and Drippos helpful.
Experience driving an English double-decker bus would be amazing

Responsibilities

Assists in maintaining the website, Company apps (including customer app registration and support), communication systems, POS hardware/menus, and networks to current industry standards under the direction of the Lead
Supports system stability, security, and limited/no downtime; helps implement and test redundant payment and network systems
Assists with enforcement of Multi-Factor Authentication (MFA) and compliance with IT cybersecurity standards (insurance and industry requirements)
Supports bi-annual security and phishing training for employees, including logistics, materials, and completion tracking
Maintains backups; performs routine updates to equipment, software, and security measures; monitors security systems at store locations
Tracks and monitors IT hardware inventory; supports payment card industry (PCI) compliance efforts
Onboards new employees on all company technology; provides first-line IT training and support for systems, products, promotions, and policies; escalates complex issues to the Lead
Helps execute technology safety, security, and compliance activities, including monitoring, basic troubleshooting, and documentation
Provides IT support and advanced provisioning of card readers, POS systems, networks, iPads, and Chromebooks; troubleshoots card readers and related payment hardware; installs, configures, troubleshoots, and repairs hardware and software; responds to help-desk tickets and on-site store support needs
Documents issues, resolutions, inventory, and maintenance activities; maintains clear records for audits and handoffs
Orders necessary supplies, tools, and/or products as needed for IT service and repair; maintains a clean and safe work environment
Improves support quality, response time, and technology maintenance costs where possible
Works with integrity, honesty and knowledge that promote the culture, values and mission of the Company
Helps to create positive, enthusiastic, and well-trained company culture by providing an informed, honest, and optimistic example for the team
Responds appropriately to ideas, concerns, complaints, and comments from staff
Demonstrates personal characteristics of flexibility, high-stress tolerance, reliability, punctuality, and dependability
Executes clear and open communication with team members, peers, and management
Works to assist with improving store technology operations
Handles sensitive information in a confidential manner, but with the understanding that requiring employees’ confidentiality as to good faith workplace misconduct claims is prohibited
Handles multiple projects and tasks at one time
Develops and maintains positive relationships with partners (vendors)
Remain current with applicable technology, security, and operational standards
Ensure regulatory compliance as appropriate
Compliance with all federal, state and local laws
Assists with training needs regarding systems use and support
Maintains regular and consistent presence, attendance, and punctuality with or without reasonable accommodation
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Other tasks and duties as assigned
Delivers legendary customer service to all employees and customers. Discovers and responds to employee and store technology needs, including explaining the use of new and established systems
Engages with management to meet and exceed their expectations
Provides consistent experience for employees
Upholds and maintains the execution of the Food & Beverage standards, all Company brand standards and food safety standards
Maintains a calm demeanor during high volume or unusual events to keep store operating to standard
Provide a friendly and efficient experience