Senior Information Technology Specialist
About The Position
The Arc Erie County NY is a leading nonprofit supporting people with developmental & intellectual disabilities across Western New York, through innovative residential, educational, clinical and employment services. Proudly celebrating our 75th anniversary, we remain committed to empowering individuals and building inclusive communities. The Arc Erie County is looking for a Senior Information Technology Specialist! As our Senior Information Technology Specialist, you’ll be responsible for assembling and maintaining all PC-related hardware and software for all departments of the Agency; provides technical support as needed; develops and implements preventative maintenance schedules on all computers; provides technical computer training to staff members.
Requirements
- Bachelor’s degree in computer Related Field plus (1) yrs. professional experience OR Associate Degree in Computer Related Field plus (2) yrs. Experience in the field of Help Desk
Responsibilities
- Providing technical support & administration as needed
- Creates, maintains, and generates reports on a scheduled or as needed basis to all levels of the Agency.
- Troubleshoots and solves technical problems, monitors and addresses help desk tickets. Escalates problems/issues to the System Support Manager as needed.
Benefits
- Affordable benefits (medical, dental & vision insurance)
- Generous PTO
- 403b Retirement plan w/ employer matching contribution
- Room for advancement
- On the job training w/ experience IT professionals
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
