Specialist, Information Technology

Reveal•Chicago, IL

9d•$59,500 - $70,000•Onsite

About The Position

Reveal is seeking a bright, multitasking, and self-motivated IT Specialist to support our growing and fast-paced tech company. You will be responsible for diagnosing and resolving hardware and software issues, setting up new workstations, and providing timely and professional technical support to employees. This role is fully onsite and requires a strong focus on customer service, technical troubleshooting, and documentation. From your seat in our beautiful office in downtown Chicago, you will have access to many teammates for collaboration and innovation. Our office is in the heart of the Loop, minutes away from all major public transportation lines.

Requirements

2+ years’ experience in an IT support / help desk and administration role
Strong knowledge of Windows and macOS operating systems
Basic networking knowledge (TCP/IP, DNS, DHCP, and VPN configuration)
Experience troubleshooting hardware issues (desktops, laptops, and mobile devices)
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users

Nice To Haves

Bachelor’s degree in information technology, Computer Science, or a related field preferred; or equivalent work experience
Familiarity with IT service management tools (e.g., ServiceNow, Zendesk, Jira) is a plus
Experience with Cloud-based services (e.g., Office 365, SharePoint, Google Workspace) is a plus
Certifications are preferred (e.g., CompTIA A+, Network+, Microsoft Technology Associate, etc.,)

Responsibilities

Provide Tier 1 and 2 support for hardware, software, and networking issues
Set up and configure workstations, laptops, and mobile devices for new employees
Troubleshoot system, application, and network problems, diagnosing and solving hardware or software faults
Install, configure, and maintain printers, scanners, and other peripherals
Respond to technical issues reported by employees in person, by phone, and through a ticketing system
Document and update internal knowledge bases with known solutions
Maintain accurate inventory records for IT hardware and software assets
Assist in managing user accounts, permissions, and access rights
Participate in IT projects, such as office relocations or software upgrades
Ensure compliance with IT policies and procedures
On-call rotation may be required of this role

Benefits

401k match program
Comprehensive health benefits (Medical, Dental, Vision, and HSA/FSA)
Group Term Life Insurance and Voluntary Life Insurance option
Paid holidays
Paid vacation, sick, and personal days
FSA dependent care benefit
Childbirth recovery and bonding leave policies
Short and long-term disability benefits
Access to onsite gym and recreational area at our Chicago office
Friendly, collaborative, in-office work environment with ample opportunity for professional development.