Sr Incentive Compensation Specialist

ARS-Rescue Rooter•Memphis, TN

57d•Onsite

About The Position

The Senior Incentive Compensation Specialist is a senior individual contributor responsible for the day-to-day administration and processing of the Company’s commission and incentive compensation payments. The role calculates, validates, reconciles, and corrects incentive payments and prepares them for payroll. The specialist independently evaluates payment issues, interprets approved plan terms and administrative requirements, determines appropriate treatment of transactions and exceptions, and resolves non-routine matters within established authority. The role works closely with Compensation, Finance, Payroll, Human Resources, IT, Sales, Operations, and field teams to ensure incentive payments are accurate, timely, and properly supported. This position does not supervise employees or direct others’ work, and does not have final responsibility for incentive plan design, compensation strategy, budgeting, forecasting, or financial modeling.

Requirements

Associate degree in Business Administration, Finance, Accounting, Human Resources, or a related field.
Minimum of five years of direct commission or incentive compensation administration experience, including calculation cycles, adjustments, reconciliations, exception resolution, and payment issue resolution.
Working knowledge of accounting and payroll principles, processes, and controls related to incentive compensation payments.
Ability to interpret incentive compensation plans, investigate complex payment issues, evaluate available information, and determine appropriate next steps.
Strong critical-thinking, problem-solving, organizational, and prioritization skills.
Exceptional attention to detail and ability to complete recurring, deadline-driven work accurately with limited supervision.
Strong written and verbal communication skills and ability to work effectively with employees and cross-functional business partners.
Advanced Microsoft Excel skills and experience reviewing and reconciling large or complex data sets.

Nice To Haves

Bachelor’s degree.
Experience with Xactly Incent or another enterprise incentive compensation platform.

Responsibilities

Perform recurring commission and incentive compensation payment cycles, including data validation, calculation processing, reconciliations, adjustments, corrections, and payroll-file preparation.
Review and interpret approved incentive compensation plans, payment provisions, and administrative requirements to determine how transactions, exceptions, and employee payments should be processed.
Maintain employee eligibility, plan assignments, rates, goals, thresholds, hierarchies, and other required incentive compensation information.
Review data from sales, ticketing, HCM, payroll, and other source systems and identify missing, incomplete, inconsistent, or inaccurate information.
Perform pre- and post-calculation reviews, reconciliations, audits, and quality-control checks to ensure payments are accurate, authorized, and ready for payroll.
Independently investigate payment discrepancies, unusual calculation results, employee concerns, and processing exceptions; identify root causes and determine or recommend appropriate resolutions.
Process approved adjustments, corrections, reversals, and other payment-related transactions and maintain required supporting documentation.
Respond to commission and incentive compensation cases, payment questions, and disputes from employees, field teams, and business partners.
Work with cross-functional business partners to investigate and resolve data, calculation, system, and payment issues.
Identify recurring payment issues, data-quality concerns, process weaknesses, and control gaps and recommend corrective action.
Maintain procedures, calculation support, approvals, reconciliation records, case documentation, and other materials required to support a clear audit trail.
Participate in system enhancements, process changes, implementations, and user acceptance testing related to incentive compensation.
Independently prioritize assigned work, balance competing deadlines, and communicate significant payment, financial, system, or control risks to appropriate parties.
Complete special projects and perform other duties as assigned.