Senior Implementations Analyst
About The Position
The Senior Implementations Analyst is a member of the Client Delivery team and part of the Client Services organization, which is comprised of the Sales, Client Delivery, Account Executive and Relationship Management teams. The Senior Implementations Analyst serves as a technical and analytical bridge between our clients (banks/credit unions), implementations managers, and internal engineering teams. This role is responsible for ensuring the successful technical execution and launch of our cardholder rewards and loyalty programs. The ideal candidate possesses a deep understanding of data flows, system configuration, and client-facing technical communication. This individual acts as a technical collaborator for the entire organization to complete project tasks and provide ongoing client support. Responsible for providing a high level of client and internal customer service while juggling numerous tasks. They act as an escalation point, assist with troubleshooting and issue resolution.
Requirements
- Bachelor’s degree or equivalent in relevant work experience
- Minimum 5 years business analyst experience preferably within payments
- Practical applications of SQL, Excel, Word, PowerPoint, Outlook, Gmail, Google Sheets, Google Docs
Nice To Haves
- Experience in card payments and/or card issuing
- Proficient, practical SQL expertise applied in real-world implementation, data validation, and troubleshooting scenarios
- Familiarity with systems configuration, basic understanding of programming languages
- Experience or strong interest in using data visualization tools (e.g., Tableau, Power BI) or spreadsheet tools (e.g., advanced Excel) for analysis and reporting.
- Previous Business Analyst experience in a technology-driven, financial services, or client-facing operations environment.
- Ability to analyze files, perform file reviews
- Experience working on projects or assignments that required translating technical specifications into actionable steps.
- Demonstrated ability to create and follow processes and contribute to technical documentation efforts
- Experience with Salesforce or other CRM systems
Responsibilities
- Independently perform hands-on configuration of proprietary rewards management software
- Review client-provided file layouts and technical specifications; build and execute SQL queries to analyze, validate, and troubleshoot data during the implementation and ETL process.
- Serve as a technical point of contact for clients and implementation managers, translating technical requirements and integration specifications (including SSO) into business terms and vice-versa.
- Own the technical execution of rewards program launches
- Document technical requirements, processes, and configuration specifics related to client implementation projects
- Lead client-facing technical discussions to support implementations and troubleshooting
- Identify areas for improvement and development of actions plans, training and process documentation
- Analyze incoming projects and tickets and act as department liaison
Benefits
- Competitive pay plus 401(k) with employer match
- Medical, dental, vision, and life insurance
- Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
- Tuition Reimbursement
- Paid time off, company holidays, and parental leave
- Employee Assistance Program
- Hybrid work environment with flexible hours
- Onsite perks including gym access and snacks
- Employee recognition programs celebrating milestones and achievements
- Growth opportunities within a supportive, team-oriented environment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
