Senior Implementations Advisor, Merchant Fraud Products

Fiserv•Marietta, GA

1d•$90,000 - $126,000•Onsite

About The Position

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. We’re looking for a Senior Implementations Advisor to lead complex client implementations of merchant fraud products. In this role, you’ll partner with internal teams and client stakeholders to plan, execute, and deliver implementations that meet scope, timeline, and quality expectations, while helping clients adopt capabilities that reduce fraud risk and improve operational outcomes.

Requirements

Bachelor's Degree (preferably Computer Science or Engineering) or equivalent combination of experience, education and military.
7+ years of experience in client implementations, onboarding, or professional services for SaaS, payments, risk, or fraud solutions.
Demonstrated experience leading complex, cross-functional implementations with external clients.
Strong project management skills (planning, risk management, stakeholder management, and executive-ready communication).
Working knowledge of merchant fraud concepts (e.g., chargebacks, dispute workflows, rules/thresholds, identity and transaction risk signals).
Experience coordinating technical workstreams (APIs/integrations, data exchange, testing, environments), even if not hands-on coding.
Proven experience managing schedules, funding, and prioritization for fraud-related projects, including delivery of medium-sized or complex initiatives.
Strong written and verbal communication skills, with the ability to engage effectively with leadership, clients, and external partners.
Demonstrated ability to manage multiple projects in a fast-paced environment while navigating ambiguity with strategic focus and follow-through.
A self-starter mindset with a track record of independently resolving issues and driving results.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience implementing fraud tools in merchant acquiring, gateways, e-commerce, or card-not-present environments.
Familiarity with chargeback/dispute ecosystems and operational processes.
Relevant certifications (PMP, CSM, or equivalent).

Responsibilities

Lead end-to-end implementation delivery for merchant fraud products, including discovery, requirements, configuration, testing, implementation, and transition.
Serve as the primary implementation point of contact for client stakeholders, coordinating deliverables, timelines, risks, and dependencies.
Partner with Product, Engineering, Professional Services, Risk/Fraud SMEs, and other support teams to drive issue resolution and keep delivery on track.
Develop and maintain project artifacts (implementation plan, RAID log, status reporting, test plans, cutover plan, training/adoption materials).
Validate data mapping and integration requirements (as applicable), and coordinate technical activities across client and internal teams.
Lead user acceptance testing (UAT) planning and execution; ensure defects are tracked, prioritized, and resolved.
Manage change control and scope governance; communicate trade-offs and recommendations in a straightforward way.
Support client readiness activities, including operational procedures, fraud/risk workflow alignment, and go-live criteria.
Contribute to continuous improvement by refining implementation playbooks, templates, and best practices for merchant fraud deployments.
Mentor junior implementation team members and provide delivery leadership on complex engagements.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave