Senior Implementations Advisor

Fiserv•Marietta, GA

1d•Onsite

About The Position

We’re looking for a Senior Implementations Advisor to lead complex merchant implementations across multiple products and workstreams. In this role, you’ll partner with client stakeholders and internal teams to plan, coordinate, and deliver end-to-end implementations that meet scope, timeline, and quality expectations, while supporting strong client adoption and operational readiness.

Requirements

Bachelor's Degree (preferably Computer Science or Engineering) or equivalent combination of experience, education and military.
7+ years of experience in client implementations, onboarding, or professional services in payments, fintech, SaaS, or merchant services.
Demonstrated experience leading complex, cross-functional, client-facing implementations with multiple stakeholders and dependencies.
Strong project management skills (planning, risk management, stakeholder management, executive-ready communication).
Working knowledge of merchant processing concepts (e.g., onboarding, credentials, settlement, reporting, dispute/chargeback basics, devices or integration touchpoints).
Experience coordinating technical workstreams (APIs/integrations, file formats, testing, environments), even if not hands-on coding.

Nice To Haves

Experience implementing multiple merchant-facing products in a coordinated program (e.g., gateway + processing + reporting/analytics + disputes tools + device enablement).
Familiarity with merchant operational workflows (reconciliation, funding/settlement, customer service, exception handling).
Relevant certifications (PMP, CSM, or equivalent).

Responsibilities

Lead end-to-end implementation delivery for merchant fraud products, including discovery, requirements, configuration, testing, implementation, and transition.
Serve as the primary implementation point of contact for client stakeholders, coordinating deliverables, timelines, risks, and dependencies across workstreams.
Coordinate cross-functional teams (Product, Engineering, Professional Services, Operations, Risk, Support, and third parties as needed) to drive execution and issue resolution.
Develop and maintain project artifacts (integrated project plan, RAID log, status reporting, test plans, cutover plan, training/adoption materials).
Manage product dependencies and sequencing, ensuring readiness criteria are met for each product prior to go-live.
Validate integration requirements where applicable (e.g., APIs, file exchange, devices, credentials, environments) and coordinate technical activities across merchant and internal teams.
Lead UAT planning and execution; ensure defects are tracked, prioritized, and resolved in alignment with go-live milestones.
Manage change control and scope governance; communicate options, impacts, and recommendations to stakeholders.
Support merchant readiness activities including operational procedures, reporting, reconciliation considerations, and support handoffs.
Drive continuous improvement by refining implementation playbooks, templates, and best practices for multi-product merchant deployments.
Mentor junior implementation team members and provide delivery leadership on complex engagements.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave