Implementations Advisor

Fiserv•Marietta, GA

1d•Onsite

About The Position

We’re looking for an Implementations Advisor to manage merchant implementations across multiple products and coordinated workstreams. In this role, you’ll lead day-to-day delivery activities, partner with client stakeholders and internal teams, and ensure implementations are completed on time, within scope, and with strong operational readiness.

Requirements

Bachelor's Degree (preferably Computer Science or Engineering) or equivalent combination of experience, education and military.
3+ years of experience in client implementations, onboarding, or client delivery in payments, fintech, SaaS, or merchant services.
Experience coordinating multiple stakeholders and workstreams, with strong organization and follow-through.
Working knowledge of merchant payment concepts (e.g., onboarding, processing flow, settlement/funding basics, reporting, and common integration touchpoints) is highly preferred.
Strong written and verbal communication skills, including clear status reporting and risk escalation.
Comfort working with technical and non-technical teams to coordinate integrations and testing (no coding required).
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas, including but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience supporting multi-product merchant implementations (e.g., gateway + processing + reporting + devices).
Experience with client training coordination and operational readiness checklists.
Relevant certifications (CAPM, CSM, or equivalent).

Responsibilities

Manage end-to-end implementation activities for merchant clients across multiple products, including discovery, requirements gathering, configuration coordination, testing, implementation, and transition.
Act as the primary day-to-day implementation contact for assigned merchants, coordinating timelines, deliverables, risks, and dependencies across product workstreams.
Facilitate working sessions to document requirements, confirm use cases, and align implementation sequencing across products.
Coordinate internal teams (Product, Engineering, Operations, Risk, Support, and third parties as needed) to track action items and drive issue resolution.
Maintain core project artifacts (project plan, RAID log, meeting notes/action items, status updates, test and cutover checklists).
Support integration coordination where applicable (e.g., API onboarding steps, file exchanges, credentials, environments, device logistics).
Plan and coordinate UAT activities; track defects and follow through on remediation and retesting.
Monitor scope and manage change requests by documenting impacts and aligning approvals with established processes.
Support client readiness and adoption activities, including training coordination, operational workflow alignment, and support handoffs.
Identify opportunities to improve implementation efficiency by contributing to templates, documentation, and repeatable processes.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave