Merchant Fraud Team Lead

GreenSky Administrative Services • Atlanta, GA

1d • $55,000 - $75,000 • Remote

About The Position

GreenSky LLC, headquartered in Atlanta, is a leading technology company Powering Commerce at the Point of Sale® for a growing ecosystem of merchants, consumers, and banks. GreenSky’s highly scalable, proprietary and patented technology platform enables merchants to offer frictionless promotional payment options to consumers, driving increased sales volume and accelerated cash flow. The GreenSky® Program is operated on behalf of, and financing is offered and made by, federally insured, federal or state chartered financial institutions, which leverage GreenSky’s technology to offer and make loans to primarily super-prime and prime consumers nationwide. Since GreenSky’s inception, nearly 6 million consumers have financed more than $50 billion of commerce using GreenSky’s real time “apply and buy” technology. Position: Team Lead, Merchant Fraud Location: Sandy Springs, GA/Remote Organizational: This position is a member of the Merchant Fraud team, reporting to the Merchant Fraud Front Line Manager. Overview: The Merchant Fraud Team Lead is responsible for driving day-to-day performance of the Merchant Fraud team, which is focused on identifying, preventing, and mitigating fraud risk associated with merchant onboarding, merchant activity, and ongoing portfolio monitoring. This role requires a hands-on leader with a strong fraud background who is passionate about detecting complex fraud schemes, coaching investigators, and improving controls to reduce financial and reputational risk to the company. The Team Lead partners closely with Merchant Fraud Management to ensure service levels, quality standards, regulatory compliance, and customer experience expectations are consistently met while adapting to evolving fraud trends.

Requirements

• Bachelor’s Degree preferred
• 4+ years of experience in fraud risk management, merchant risk, payments, or financial services
• Experience with merchant onboarding fraud or portfolio risk strongly preferred
• Working knowledge of fraud detection tools and case management systems
• Strong analytical and investigative skills with the ability to identify non-obvious patterns
• Demonstrated leadership, coaching, and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Willingness to work non-standard hours as required

Responsibilities

• Monitor and coach Merchant Fraud Investigators to ensure effective execution of fraud reviews, investigations, and decisioning
• Serve as a subject matter expert for merchant fraud, including onboarding fraud, synthetic identity, collusion, misrepresentation, and merchant abuse schemes
• Review escalated merchant fraud cases and provide guidance on complex or high-risk decisions
• Monitor real-time and batch queues to ensure adherence to SLAs and quality standards
• Identify high-risk merchants and transaction patterns across the merchant portfolio
• Partner with Merchant Fraud Manager to provide fraud analysis, risk assessments, and trend reporting
• Ensure suspicious or fraudulent merchants are appropriately restricted, offboarded, or referred for further action
• Recommend enhancements to fraud rules, models, and monitoring strategies
• Generate fraud metrics, risk summaries, and management reports
• Handle merchant-related escalations that cannot be resolved by the Merchant Fraud Investigators
• Maintain confidentiality of all sensitive merchant and customer information
• Support cross-functional partners including Risk, Compliance, Operations, and Legal as needed
• Perform analyst-level reviews during periods of high volume or staffing gaps

Benefits

• This role is also eligible to receive an annual bonus within a comprehensive total rewards package, alongside a full suite of medical, dental, vision, disability insurance, life insurance, 401k retirement benefits, paid time off, paid holidays, and paid personal/sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager