Senior Implementation Specialist

Computershare•Montreal, QC

2d•Hybrid

About The Position

In this position, you’ll be based in the Edison, Jersey City or any of our Canadian offices for a minimum of three days a week, with the flexibility to work from home for some of your working week. Ready to make a real impact from day one? Join our New Business Implementation team as an Implementation Specialist, where you'll work within our Operations team and collaborate across departments to drive continuous improvement in our North America Plan Managers business. The Senior Implementation Specialist role will work collaboratively across departments and teams with a focus on platform configuration activities.

Requirements

Bachelor’s degree with Computer Science, Information Systems, Data Analytics, or related field
Previous experience in a role requiring technical proficiency of systems
Familiarity with Agile/Scrum environments
A collaborative mindset to support cross-team initiatives and continuous improvement projects
Medium to high level of proficiency in Microsoft Office products, particularly Excel
Effective written and verbal communication skills
Well organized

Responsibilities

Performs plan platform configuration activities and serves as a resource to the business as a subject matter expert on platform configurations
Conducts testing of new/changed systems
Monitors work-order ticket requests and responds to questions from requestors in a timely manner
Collaborate with business analysts, product owners, and stakeholders to clarify requirements and data needs
Write complex SQL queries (SELECT, JOINs, subqueries, CTEs, window functions)
Identify data resources, tables, and relationships required to fulfil business requests