Senior Implementation Project Manager - Stock Plan Services

Fidelity • Covington, KY

1d

About The Position

The Stock Plan Services team is seeking a Senior Implementation Project Manager for a fast-paced, client-facing role leading complex projects for new and existing clients. The role is accountable for project execution, cross-functional coordination, risk management, and delivering a high-quality client onboarding experience.

The project manager serves as clients’ primary day-to-day contact during onboarding and guides them through platform transition activities. They coordinate work across Operations, Product, Technology, Legal, and other internal partners, maintain accurate project documentation in accordance with compliance requirements and Fidelity standards, and provide stakeholders with regular updates on progress, milestones, issues, and risks. The role also supports a positive and consistent onboarding experience and contributes to team knowledge-sharing, process improvements, and adoption of best practices.

As part of the Implementation team, the role helps establish the foundation for each client’s long-term relationship with Fidelity. Its leadership supports operational excellence, risk reduction, and an improved client experience across Stock Plan Services. Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Current onsite requirements vary by role and location and may evolve as the rollout continues; the transition does not apply to fully remote roles.

Requirements

• Bachelor’s degree or equivalent years of professional experience.
• 3–5 years of experience in equity compensation, financial services, or project management.
• Experience coordinating multi-workstream projects or client transitions.
• Working knowledge of stock plan administration or a strong desire to develop subject-matter expertise.
• Strong communication, influence, and organizational skills.
• Ability to lead cross-functional project teams through structured plans and delivery commitments.
• Ability to identify, document, and escalate risks and obstacles.
• Clear and timely communication when facilitating discussions, resolving issues, and aligning partners.
• Ability to build consensus and influence in a matrixed environment.
• Strong attention to detail and a process-oriented approach.
• Ability to thrive in a dynamic, fast-paced environment with shifting priorities.

Responsibilities

• Lead complex implementation projects for new and existing clients.
• Serve as the primary day-to-day client contact during onboarding and guide clients through platform transition activities.
• Coordinate tasks and workstreams across Operations, Product, Technology, Legal, and other internal partners.
• Manage project documentation and ensure accuracy, compliance, and adherence to Fidelity standards.
• Provide stakeholders with regular status reporting on progress, milestones, issues, and risks.
• Support a consistent, positive onboarding experience that builds a foundation for long-term client satisfaction.
• Identify, document, and escalate risks and obstacles; facilitate discussions, resolve issues, and align partners.
• Contribute to team knowledge-sharing, process improvements, and adoption of best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior