Senior Implementation Manager

McKesson•Madison, WI

1d•$113,300 - $188,900•Remote

About The Position

As a key member of the Pharmacy Solutions team within the Office of Health Mart, this role plays a critical part in ensuring our pharmacy solutions operate effectively, scale successfully, and deliver measurable value to our pharmacies. This role focuses on driving utilization, operational readiness, and performance across existing Pharmacy Solutions, while also supporting the successful introduction and adoption of new initiatives. The individual will partner closely with internal stakeholders, and cross‑functional partners to remove friction, identify gaps, and translate strategy into execution that benefits our customers. This role requires someone who is comfortable working across complexity, balancing near‑term execution with longer‑term priorities, and who leads with a customer‑first mindset, a bias toward action, and strong accountability for results. Role of AI & Innovation This role is expected to embrace and thoughtfully apply AI and digital tools to improve how Pharmacy Solutions operate and scale. The focus is not on building technology, but on using AI responsibly and pragmatically to enhance execution, improve experience, and help teams focus on work that matters most. How This Role Leads This role exemplifies McKesson’s I²CARE values and LEADRx behaviors by: Delivering results that matter for pharmacies through strong execution and follow‑through. Moving at the pace of possibility by removing barriers and accelerating adoption. Making bold, data‑informed decisions that balance speed, quality, and risk. Building trust and collaboration across teams through clear communication and shared ownership. Leading with purpose and humility, keeping customer impact at the center of decisions.

Requirements

7+ years of program management experience (retail healthcare setting preferred).
Strong judgment and critical thinking to assess complexity, weigh tradeoffs, and recommend practical paths forward.
Proven ability to collaborate across teams and leadership levels, including executives, business owners, operations, technology, and field partners.
Strong business acumen with an understanding of how operational decisions impact utilization, customer experience, and enterprise outcomes.
Ability to translate strategy into execution, balancing near‑term priorities with longer‑term goals.
Clear, concise communicator with strong written and verbal skills; adapts messaging to audience and context.
Customer‑first mindset focused on delivering practical, scalable, and valuable solutions for pharmacies.
Comfortable operating in ambiguity, managing competing priorities, and maintaining momentum across stakeholders.
Ability to use data and insights, including AI‑enabled tools, to inform decisions and drive continuous improvement.
Ability to influence and align stakeholders without direct authority, driving decisions through shared understanding and accountability.
Typically requires 7+ years of relevant experience.
Bachelor’s degree in healthcare related field or equivalent.
Must be authorized to work in the US unrestricted – This position is not eligible for sponsorship.

Nice To Haves

BS Pharm or PharmD highly preferred.

Responsibilities

Drive utilization and operational performance across existing Pharmacy Solutions by partnering with internal teams to identify gaps, remove friction, and translate strategy into measurable outcomes for pharmacies.
Serve as a connector and integrator across Pharmacy Solutions, ensuring initiatives are operationally ready, clearly positioned, and supported consistently across field, operations, and internal partners.
Support the successful introduction and adoption of new initiatives by helping coordinate readiness activities, clarifying roles and expectations, and identifying risks or dependencies early.
Monitor solution performance using data, insights, and emerging AI‑enabled tools, surfacing trends, utilization opportunities, and operational issues to inform continuous improvement and leadership decision‑making.
Partner closely with cross‑functional teams (field operations, marketing, legal, compliance, technology, and external partners) to ensure solutions are scalable, compliant, customer‑ready, and sustainable over time.
Act as a problem‑solver and facilitator, proactively identifying issues that slow adoption or impact customer experience and working across teams to resolve them.
Operate with a bias toward simplification, speed, and accountability, helping the organization move at the pace of possibility while maintaining quality, clarity, and accountability.
Support leadership priorities by bringing forward insights, risks, and recommendations, enabling informed decisions and aligned execution across Pharmacy Solutions.