Senior Implementation Manager, eVault & Digital Close

Snapdocs•San Francisco, CA

4d•Remote

About The Position

The U.S. mortgage market is a $14 trillion pillar of the economy — and much of it still runs on fax machines, overnight shipping, and manual workflows. Snapdocs is changing that. Our platform currently powers 20% of all real estate closings in the country, and we’re just getting started. We design workflow software and AI-driven automation that connects lenders, settlement teams, notaries, and investors — eliminating friction, reducing risk, and delivering a faster, simpler closing for every borrower. Our customers range from the largest mortgage lenders to independent title companies. They trust us because we solve real operational pain with empathy, rigor, and reliability. We’re backed by Sequoia, Y Combinator, and F-Prime, and we’re building for the long term. This is the seat that keeps new lender customers moving. When a deal closes, whether it's a new logo or an upsell, the Implementation Manager owns what happens next: getting the customer live, driving real adoption, and ensuring the transaction volume that justifies the contract actually flows through the platform. You'll own the full implementation lifecycle for Snapdocs' core lender products: Digital Close, eVault, quality control, and new products as they're released. You'll also serve as the team's resident expert on eVault and eNote. That expertise runs deep, but the role doesn't stop there. You'll run the full range of lender implementations alongside your colleagues, bringing specialized knowledge of digital collateral and the secondary market: edge cases, customer nuances, process flows, and industry best practices.

Requirements

Implemented eVault, eNote, or digital collateral solutions from the vendor side, and you've owned complex implementations end-to-end: project plans, milestone tracking, stakeholder management, without needing someone to tell you what the next step is.
Know the mortgage ecosystem well. LOS, POS, eNote, warehouse lenders, secondary market, custodians. Not as buzzwords, but as a working map of how deals actually move.
Comfortable in high-stakes customer conversations. You can navigate complexity, manage competing priorities, and keep stakeholder trust intact when things get hard.
Technical integration concepts don't intimidate you. APIs, SSO, data configuration. You don't need to build them, but you understand them well enough to ask the right questions and keep things moving.
Genuinely interested in expanding your expertise across the full digital collateral lifecycle, not just the eVault and eNote pieces you already know.
AI proficiency standard AI fluency is a core expectation at Snapdocs. Every team member is expected to actively use AI tools to do their best work.
Use AI tools actively in your day-to-day workflow as a genuine productivity multiplier, not as a novelty.
Understand how AI can accelerate implementation work — drafting customer communications, summarizing meetings, building knowledge bases, automating processes — and apply it proactively.
Stay current on AI developments relevant to your role and identify new applications that create leverage for your team.

Responsibilities

Own the full implementation lifecycle for lender customers across Digital Close, eVault, QC Suite, and new products as they are released — from kickoff through go-live and adoption.
Serve as the Subject Matter Expert on eVault and eNote. The go-to for edge cases, nuanced industry questions, process flows and secondary market expertise.
Build and maintain project plans, milestone tracking, and customer communication cadences for every active implementation.
Drive adoption beyond go-live by equipping customer teams with the training, process guidance, and operational readiness needed to use the platform successfully.
Lead change management across the customer organization, helping teams adopt new workflows, align stakeholders, and roll out Snapdocs successfully at scale.
Collaborate closely with the team's digital collateral strategist to expand eVault depth and strengthen eVault and eNote documentation and knowledge across Snapdocs.
Identify gaps in eVault implementation methodology and industry knowledge and fix them.
Partner cross-functionally with Product, Customer Success, and Sales on pre-implementation alignment, handoffs, and escalations.
Contribute process and methodology improvements that the whole team benefits from.