Senior Implementation Engineer

Renesas Electronics•Frisco, TX

5d•Remote

About The Position

The Senior Implementation Engineer (SIE) is assigned to customers once the deal is closed. SIEs ensure that customers understand and experience the value of Altium’s Enterprise solutions (AES). The SIE enables the customer’s successful implementation of AES, and ensures they are productive. The effectiveness in influencing both internal and external stakeholders is the single most important characteristic of the SIE. SIEs demonstrate value, can put systems and processes into common practice, and efficiently resolve internal and external issues. The SIE plays an indispensable role in bridging the gap between the Altium Sales, Customer Success (Technical Support) and R&D organizations.

Requirements

Bachelors/Masters degree in Electrical Engineering, Mechanical Engineering, or equivalent degree and experience
At least 5 years of experience in customer success, account management, or a client-facing role in Electronic Design Automation (EDA)
Experience with Altium or other PCB ECAD Library/component management required
Ability to engage customer at business level, drive alignment, and execution
Ability to be highly effective in a matrix management organization
Excellent communication skills, both written and verbal

Nice To Haves

PLM expertise desirable
Fluency in German is preferred for EMEA SIEs.

Responsibilities

Work with Account Managers, Solution Architects and other SIEs on training, guiding, and coaching customers through the myAltium engagement process.
Provide detailed Project management skills for the Implementation and ensure the customer’s ongoing success post deployment.
Use in-depth knowledge of client, industry, business processes, and deep knowledge of the product and technical expertise to drive and increase adoption and usage of AES.
Serve as the post-sale point of contact for customers during AES implementation.
Collaborate with Altium’s Customer Success (Technical Support) and R&D organizations to ensure timely resolution of issues, and to propose solutions that continually add value to the customer.
Handle escalations of implementation and customer productivity blocking issues, and coordinate related activities with Sales, TAMs, R&D, and Customer Success (Tech Support).
Work with Solution Architects and R&D to resolve software issues that have the highest impact to the customer and Altium’s business.
Build excellent customer relationships, and influence them to adopt recommended best practices.
Work with Account Managers to reduce churn, and enable client expansion, renewal and retention.
Be a customer advocate.
Promote a customer-focused culture across Altium to continually improve customer relationships and Altium capabilities.