Senior Implementation Engineer

Clearwave Corporation•Atlanta, GA

6d•Hybrid

About The Position

The Senior Implementation Engineer owns Clearwave's largest and most complex client implementations from contract signature through transition to Support. You pair deep technical skill with a genuine service mindset: you can lead a discovery session with a practice administrator in the morning and debug a data mapping in the afternoon. You set the technical standard for the team, mentor newer engineers and help shape how Clearwave implements at scale.

Requirements

5+ years in a technical implementation, solutions engineering or integration role delivering enterprise software
Advanced SQL skills plus strong working knowledge of XML, JSON and HTML
Hands-on experience with APIs and data integrations
Established proficiency with Git or another source control tool
A track record of leading complex, multi-stakeholder implementations for large customers to an on-time go-live
Ability to turn ambiguous business workflows into clear requirements and a working technical design
Exceptional communication with both technical and non-technical audiences, including executives
Experience mentoring, training or coaching teammates
Strong ownership, sound judgment and composure under pressure

Nice To Haves

Healthcare technology experience, especially with PM Systems, EHRs or patient access workflows such as scheduling, registration and eligibility
Experience with HL7, FHIR or X12 270/271 eligibility transactions
Working knowledge of HIPAA and secure handling of protected health information
Scripting experience in Python, JavaScript or a similar language
Project management training or certification such as PMP or Scrum
PCT, MT, CST time zones preferred

Responsibilities

Own end-to-end delivery of large and enterprise implementations, often multi-site or multi-specialty, from contract signature through go-live and transition to Support
Plan scope, timeline and resources, and actively manage risks, dependencies and escalations
Serve as the primary technical point of contact for client project teams and their IT staff
Lead discovery sessions to document each client's current scheduling, registration and eligibility verification workflows
Map current-state processes to the Clearwave platform and design the future-state solution
Define, document and secure client sign-off on business and technical requirements
Make sound build decisions and push back constructively when a request would create long-term risk for the client
Build and review complex configurations, SQL, data mappings and integration logic
Partner with client IT teams and PM System and EHR vendors on interfaces and data exchange
Own the testing strategy for your projects, including test plans, UAT and data validation, and lead go-live readiness
Act as the escalation point for difficult technical issues during implementation and hypercare
Build trusted relationships with client stakeholders at every level, from front-desk leads to IT directors to executives
Communicate status, risks and trade-offs clearly to clients, Clearwave leadership and Customer Success
Own client satisfaction through implementation and hand off a stable, well-documented client to Support and Customer Success
Mentor and train Implementation Engineers through configuration reviews, pairing and onboarding
Lead team initiatives and drive improvements to our implementation methodology, tooling, templates and playbooks
Bring field insight to Product and Engineering to shape the roadmap and reduce future implementation effort
Maintain project deliverables and documentation that can be reused as intellectual capital
Contribute to company initiatives