Senior Implementation Coordinator, Group Business Insurance

Desjardins • Montreal, QC

7d • Onsite

About The Position

As a Senior Implementation Coordinator, you will lead the onboarding of major and complex Group Business Insurance clients for Desjardins, playing a strategic role in ensuring successful implementation and long-term client satisfaction. You will manage high-value, large market cases that require advanced coordination, precision, and collaboration across multiple teams. This role involves working closely with Account Executives and attending strategic meetings with the Regional Vice President (RVP) to align implementation plans with business goals. You will be responsible for navigating complex requirements, customizing solutions, and ensuring all aspects of the onboarding process are executed flawlessly.

Requirements

• Bachelor's degree in business administration or in a related field
• A minimum of two years of relevant experience in a similar role
• Knowledge of French is required for positions in Quebec
• Advanced knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Proven experience managing complex projects and working with senior stakeholders.
• Advanced intermediate knowledge of group business insurance products and services.
• Available for travel anywhere in Canada at a few days notice

Nice To Haves

• Other combinations of qualifications and relevant experience may be considered

Responsibilities

• Serve as the lead point of contact for clients during the onboarding of large and complex group business insurance plans for Desjardins.
• Manage end-to-end implementation for high-value clients, ensuring strategic alignment and operational excellence.
• Collaborate with Account Executives, internal departments, and senior leadership, including the RVP, to support business development and client retention.
• Attend strategic meetings to represent implementation interests and contribute to planning and decision-making.
• Analyze complex client requirements and develop tailored solutions that meet both client needs and Desjardins standards.
• Coordinate cross-functional teams and ensure timely execution of all implementation steps.
• Travel across Canada on short notice to support client onboarding, relationship-building, and strategic initiatives.

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine.
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior