Senior Implementation Consultant

Sovos Compliance

18h•Remote

About The Position

The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions. We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive. AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change. Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here. At Sovos, we're building the future of tax compliance software, and we need skilled professionals to bring that vision to life for our clients around the world. As a Senior Implementation Consultant, you'll guide organizations through critical onboarding and configuration journeys, translating complex business needs into working solutions. Your work ensures clients succeed from day one, turning project complexity into operational clarity.

Requirements

Bachelor's degree or equivalent experience in a related field.
You've successfully managed complex, multi-stakeholder projects in client implementation, project management, or a similar consultative role.
Strong knowledge of tax rules, processes, and compliance requirements in the relevant product market.
Excellent time management, organizational, and decision-making skills with the ability to balance commitments across multiple projects simultaneously.
Outstanding written and verbal communication skills, with the ability to comprehend and explain complex concepts to diverse audiences.
Comfort with AI-assisted workflows and technology platforms (phone systems, software applications, configuration tools) to fulfill implementation requirements.

Responsibilities

Act as the primary point of contact for implementing large, complex clients as well as standard clients, managing projects from kickoff through transition to ongoing support teams.
Develop and manage comprehensive project plans, proactively identifying risks, resolving issues as they arise, and keeping stakeholders informed of progress and blockers.
Collaborate with cross-functional teams (Sales, Product, IT, Support, Managed Services) to complete configuration tasks and ensure all client requirements are met on time and with high quality.
Create thorough client procedures and solution architecture documents that capture all configuration details and information needed to support clients going forward.
Lead dynamic work sessions with clients to design technology-based solutions that solve real business problems, leveraging AI tools to improve efficiency and outcomes.
Provide standard and advanced training to both clients and internal teammates, building capability across the organization.
Identify and implement improvements to processes, documents, tools, and reports to continuously enhance the customer implementation experience.