Senior Implementation Consultant - Enterprise AI Delivery

monday.com • New York, NY

3d • $110,000 - $130,000

About The Position

monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.
Our team is growing and we are looking for a Senior Implementation Consultant to join our Professional Services team! In this role, you will train, advise, and consult with customers to optimize their use of the monday.com AI work platform during the course of large-scale implementation projects or ongoing managed services engagements. You will also be interacting with customers and internal account teams to ensure customer success while planning and managing these projects.

Requirements

• 5+ years of experience as an implementation consultant, managed services consultant, customer success manager, technical project manager, or other technology consulting role, preferably in a B2B SaaS environment.
• Proven track record leading complex software implementation projects for Enterprise customers that required hands-on build and system configuration.
• Hands-on experience with Generative/Agentic AI tools and demonstrated ability to design and deploy AI-powered workflows that solve real business problems.
• Experience with project management, CRM, service desk, and/or collaborative work management software.
• Experience managing multiple stakeholders and executive-level relationships in large organizations.
• Strong project management and advanced problem-solving skills, rooted in computational thinking and systems design, with the ability to navigate complex technical and business requirements.
• Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Exceptional customer-facing and presentation skills with the ability to establish credibility with C-level executives and technical stakeholders.
• Ability to clearly articulate complex technical topics to both technical and non-technical audiences.
• Experience mentoring junior team members and contributing to process improvement initiatives.
• Foundational knowledge of APIs (GraphQL) and other integration tools (make.com) is a plus.
• Superb written and verbal communication skills.
• Positive attitude, empathy, and high energy.
• Ability to lead through ambiguity and adapt at scale.
• BA or BS degree preferred

Nice To Haves

• Foundational knowledge of APIs (GraphQL) and other integration tools (make.com) is a plus.

Responsibilities

• Lead AI transformation and implementation projects for strategic monday.com Enterprise customers, designing and building tailored solutions that include AI agents, automated workflows, vibe-coded dashboards, and other advanced monday.com features and functionality.
• Build strong relationships with executive-level stakeholders to understand their business needs and ensure successful adoption of monday.com across their organization.
• Design sophisticated workflows and relational data structures within the monday.com platform to solve complex business cases, partnering with technical resources for migrations and integrations as needed.
• Actively leverage monday AI and external Generative/Agentic AI tools to lead AI-first solution design, automate complex business logic, and deliver intelligent workflows for customers; modeling AI tool adoption for junior consultants and setting the standard for the practice.
• Act as a project manager for medium to large-sized projects by building and executing comprehensive project plans that ensure deliverables stay on-time and on-budget.
• Lead online consultation sessions and executive-level presentations to educate customers on advanced product capabilities and strategic AI use cases.
• Contribute to department practice development and process improvement initiatives to enhance team effectiveness and client outcomes.
• Provide mentoring and guidance to junior Implementation Consultants, supporting their professional development and project success.
• Represent the voice of customers by advocating for their needs and influencing the product development roadmap.

Benefits

• Competitive salary, benefits, bonus potential, and equity eligibility for many roles
• Dedicated L&D team, AI workshops, bootcamps, and internal hackathons
• Collaborative, global culture backed by Employee Resource Groups and workplace teams
• Comprehensive medical/dental/vision insurance
• Generous paid time off (vacation, holidays, personal leave and sick leave)
• Fully paid parental leave
• Automatic 401(k) contributions
• Opportunity to purchase company stock at a discount (ESPP)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior