Senior Implementation Associate

DoorDash•Chicago, IL

6d•Remote

About The Position

The New Verticals team is redefining local commerce by expanding DoorDash beyond restaurants into Grocery, Convenience, Liquor, Retail, Flowers, and more. At the heart of this growing business, the Implementation Team bridges the gap between a signed contract and a live, thriving merchant. They own onboarding, implementation, and launch — building meaningful partnerships with standout local and regional merchants and creating the playbooks that set them up for long-term growth. This team moves fast, thinks creatively, and leads the development of emerging categories across the U.S., shaping a platform that gives consumers access to more of what they need, when they need it. DoorDash is expanding into new verticals, and we need someone excited to build the playbook — not just run one that already exists. As a Senior Implementation Associate, you'll own the full journey from signed contract to active merchant, driving speed, quality, and consistency in a space that's still taking shape. This is a quota-carrying, outbound role. You'll manage a rolling book of business (typically 65–80 merchants) and be measured on how fast you move merchants from contract to launch, the quality metrics you hit along the way, and your quarterly attainment — all while helping define what "good" looks like in a brand-new vertical. This role reports to the SMB New Verticals Implementation Team Lead. It's primarily remote, with the option to work from our local office with teammates regularly, plus travel 1–2 times a year for training, offsites, and team-building.

Requirements

1–3 years in Implementation, Customer Success, or Account Management, with a track record carrying quota or attainment-based goals
Comfort with outbound motion and high call volume
A builder's mindset — energized by ambiguity, not blocked by it
Strong organizational instincts — you can juggle a large, rolling book without dropping the ball
Bias toward action: you'd rather test and adjust than wait for a fully-baked process
Impeccable written and verbal communication skills, especially on the phone

Nice To Haves

familiarity with POS systems, Open API, or SFTP integrations

Responsibilities

Own a rolling book of business from contract signing through a merchant's first 28 days live
Drive outbound engagement with merchants to accelerate time-to-activation
Hit quarterly attainment goals tied to speed and quality
Build (and rebuild) the implementation playbook in real time — test what works, kill what doesn't
Flag process gaps and recommend fixes as the vertical matures
Partner cross-functionally to clear blockers slowing merchants down

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off
paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
mental health program