Senior Associate, Implementation

Synapticure

2d • $80,000 - $110,000 • Remote

About The Position

Synapticure is seeking a Senior Associate, Implementation to support the successful onboarding and rollout of strategic partnerships with ACOs, health systems, health plans, pharmaceutical and life sciences companies. This role plays a critical part in ensuring new partnerships launch smoothly, on time, and with a strong foundation for long-term success. Reporting to the Director, Implementation & Strategic Operations, you will support multiple concurrent implementations by coordinating cross-functional workstreams, managing detailed project plans, and serving as a point of contact for internal teams and external partners. The ideal candidate is highly organized, has experience leading cross-functional implementations, is skilled in developing strong collaborative relationships with internal stakeholders, and is comfortable working in a fast-paced environment with a geographically distributed team.

Requirements

• 2-4+ years of experience in healthcare implementation, customer success, operations, or project management.
• Experience working in healthcare or health tech environments, with exposure to provider, payer, pharmaceutical, or value-based care models.
• Organizational skills with the ability to manage multiple workstreams simultaneously.
• Experience working cross-functionally and coordinating with internal and external stakeholders.
• Written and verbal communication skills.

Nice To Haves

• Proactive, execution-oriented mindset with a willingness to take ownership of assigned workstreams.
• Experience supporting implementations involving EHRs, data integrations, or clinical workflows.
• Familiarity with project management tools and techniques (e.g., Jira, Asana, Smartsheet, Monday, dashboards, trackers, workflow diagrams, Gantt charts, risk registers).

Responsibilities

• Support the end-to-end implementation process for new strategic partnerships, contributing to successful launches across multiple concurrent projects
• Own discrete workstreams or phases within larger implementation programs, under the guidance of the Director of Strategic Operations and Implementation
• Coordinate timelines, milestones, and dependencies across clinical, product, data, operations, finance, and marketing teams
• Maintain detailed project plans, ensuring tasks, owners, and deadlines are clearly defined and actively tracked
• Identify risks, blockers, or delays and escalate proactively with recommended solutions
• Support PMO operations by maintaining implementation trackers, dashboards, and documentation
• Prepare regular status updates and materials for internal and partner-facing meetings
• Track implementation metrics and progress against launch milestones
• Ensure accurate documentation of decisions, risks, action items, and follow-ups across workstreams
• Assist in preparing executive-level summaries and launch readiness reviews
• Execute against established implementation playbooks, templates, and tools
• Contribute to the refinement of implementation processes by identifying inefficiencies, gaps, or opportunities for improvement
• Document partner-specific workflows, requirements, and learnings to support future scalability
• Help ensure consistency and quality across implementations while accommodating partner-specific needs
• Support as implementation contact for partners, supporting clear communication and timely follow-up
• Coordinate meetings, agendas, and materials for partner working sessions
• Collaborate with partner clinical, operational, and technical stakeholders to support workflow alignment and readiness
• Capture partner feedback and surface insights to the Director of Implementation and cross-functional teams
• Support a smooth transition from implementation to steady-state account ownership post-launch

Benefits

• Remote First: Work from anywhere in the 50 United States, with home office technology provided.
• Comprehensive Healthcare: Medical, dental, and vision insurance options for you and your family.
• Financial & Retirement Support: 401(k) plan with employer matching, plus short and long-term disability, and basic and supplemental life insurance.
• Time Off & Leave: 15 vacation days, 5 sick days, 12 paid holidays, and 2 floating holidays, plus a fully paid end-of-year company holiday break (typically Christmas through New Year's).
• Wellness & Family Growth: Comprehensive family-building and fertility services through Kindbody (where available) at a 20% discount, 24/7 mental health support via Health Advocate and Talkspace (including 12 free on-demand sessions per year), and access to One Medical.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed