Senior Implementation Associate
About The Position
The Senior Implementation Associate on DoorDash’s New Verticals Implementation Team plays a key role in launching new SMB merchant partnerships. This role manages the full merchant journey—from late-stage sales through onboarding, implementation, and post-launch support—ensuring smooth setup, optimized platform presence, and operational efficiency. The position requires strong project management, cross-functional collaboration, and direct engagement with merchants. Ideal candidates have 2–3 years of experience in Implementation, Customer Success, or Account Management, along with familiarity with POS systems, Open APIs, or SFTP integrations. You’re excited about this opportunity because you will… Tackle one of e-commerce’s toughest challenges: organizing thousands of unique items with limited existing data. Own the end-to-end merchant experience through hands-on project management—from onboarding to go-live and beyond. Build strong relationships by engaging directly with merchants throughout the entire journey, from late-stage sales through post-launch success.
Requirements
- Project Management & Organizational Skills
- The ability to manage multiple merchant implementations simultaneously, from onboarding to post-launch, while coordinating across teams and ensuring timelines are met.
- Client Communication & Relationship Building.
- Strong communication skills to guide merchants through the implementation process, set clear expectations, and provide ongoing support—building trust and ensuring a positive experience.
- Have a healthy dose of Technical Aptitude & Problem-Solving skills
- Technically savvy with strong problem-solving skills—able to navigate systems, troubleshoot issues, and adapt quickly in dynamic environments
Benefits
- a 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- a mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
