Senior Implementation Associate

DoorDash USA • Chicago, AZ

20h

About The Position

The Senior Implementation Associate on DoorDash’s New Verticals Implementation Team plays a key role in launching new SMB merchant partnerships. This role manages the full merchant journey—from late-stage sales through onboarding, implementation, and post-launch support—ensuring smooth setup, optimized platform presence, and operational efficiency. The position requires strong project management, cross-functional collaboration, and direct engagement with merchants. Ideal candidates have 2–3 years of experience in Implementation, Customer Success, or Account Management, along with familiarity with POS systems, Open APIs, or SFTP integrations. You’re excited about this opportunity because you will… Tackle one of e-commerce’s toughest challenges: organizing thousands of unique items with limited existing data. Own the end-to-end merchant experience through hands-on project management—from onboarding to go-live and beyond. Build strong relationships by engaging directly with merchants throughout the entire journey, from late-stage sales through post-launch success.

Requirements

• Project Management & Organizational Skills
• Client Communication & Relationship Building.
• Technical Aptitude & Problem-Solving skills

Responsibilities

• Manage multiple merchant implementations simultaneously, from onboarding to post-launch, while coordinating across teams and ensuring timelines are met.
• Guide merchants through the implementation process, set clear expectations, and provide ongoing support—building trust and ensuring a positive experience.
• Navigate systems, troubleshoot issues, and adapt quickly in dynamic environments

Benefits

• comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).
• DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed