Senior Associate Implementation Manager

Common Room

1d•$100 - $135•Remote

About The Position

Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate. We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more. You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all. So hello! Please, knock on our door. We'd love to meet you. As a Senior Associate Implementation Manager, you’ll play a critical role in helping customers get live quickly, confidently, and consistently. This role is focused on high-volume delivery, enablement, and repeatable execution, helping customers understand why Common Room matters and how to use it effectively from day one. You’ll execute within established playbooks and frameworks, partner closely with Customer Success, and deliver onboarding experiences that are efficient, clear, and scalable. This role is ideal for someone who enjoys structure, facilitation, and momentum and is excited to help many customers succeed through consistent, high-quality delivery.

Requirements

2–4 years of experience in SaaS Implementation, Customer Success, or Onboarding
Strong facilitation and training skills: you’re comfortable leading groups and explaining concepts clearly
Excellent organization and time management across multiple projects
Comfort working within defined processes and playbooks
Ability to take feedback, recognize patterns, and improve quickly
Clear written and verbal communication skills
A customer-first mindset balanced with respect for scope and structure

Nice To Haves

Experience working with GTM, RevOps, or Sales tools
Familiarity with CRM systems (Salesforce, HubSpot)
Experience onboarding customers at scale through programmatic delivery

Responsibilities

Own 15+ concurrent implementation engagements, primarily for growth and commercial customers. Some engagements will operate in a “pooled” scaled services model while others will be independently owned short-term, one-time special projects.
Deliver programmatic, playbook-driven onboarding using established Common Room frameworks, templates, and workflows
Lead customer milestones like kickoff calls, configuration sessions, and training with clarity and confidence
Run high-quality one-to-many webinar-based enablement sessions that help customers understand not just how to use Common Room, but why it matters
Guide customers through core setup:
CRM integrations
Initial segments and plays
Scoring configuration
Early activation workflows
Track progress against defined milestones and help customers reach time-to-value quickly
Partner closely with Customer Success Managers to ensure clean handoffs and continuity post-implementation
Surface risks, questions, or blockers early and escalate appropriately
Learn patterns across implementations and apply feedback to continuously improve delivery quality

Benefits

Competitive base compensation with meaningful equity ownership
Health insurance including medical, dental, and vision, HSA and FSA
We pay 100% of your employee premium and 50% of your premium for any dependents
Unlimited Paid Time Off
Paid Company Holidays
Work from home policy including a laptop and support for your home office needs
Monthly Remote Stipend
401(k) self contribution
Paid Family Leave
Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle