Senior Implementation Manager
About The Position
Wheel is looking for a Senior Implementation Manager to own complex, enterprise client launches from post-contract handoff through go-live. If you’re a strategic IC who thrives in ambiguity, leads through influence, and loves turning complexity into momentum—this role is for you. As a Senior Implementation Manager, you’ll own end-to-end enterprise implementations, acting as both a trusted advisor to clients and the connective tissue across internal teams. You’ll guide clients through planning, design, validation, and deployment—while continuously improving how implementations scale. This is a hands-on, senior individual contributor role with high visibility and real influence across Product, Engineering, Operations, and Sales.
Requirements
- 10+ years in implementation or project management, including 5+ years on enterprise initiatives
- 3+ years of experience in healthcare or healthcare technology
- Proven executive presence with senior client stakeholders
- Comfortable operating autonomously in fast-moving, ambiguous environments
- Strong systems thinker with a process-oriented mindset
- Exceptional communicator with the technical fluency to partner with engineering teams
- Proficient with Jira, Salesforce, Confluence, and modern PM tools (PMP a plus)
- Bachelor’s degree required
Responsibilities
- Own post-contract client implementations from Sales handoff through successful launch
- Lead complex, cross-functional projects across planning, design, validation, and go-live
- Build and manage detailed project plans, timelines, and risk mitigation strategies that adhere to contract
- Serve as a consultative partner to clients and internal teams, translating program goals into scalable solutions
- Lead weekly client status calls and manage executive-level stakeholder relationships
- Act as the internal voice of the client, collaborating closely with Product, Engineering, Operations, and Sales
- Proactively identify healthcare-specific requirements, risks, and dependencies
- Create concise executive-level status updates highlighting progress, risks, and decisions
- Manage the capture, review and approval project change management requests
- Continuously identify and implement best practices to improve efficiency and scalability
- Develop deep expertise in Wheel’s platform, services, and implementation approach
Benefits
- Medical, Dental and Vision
- Ancillary: Life, Short and Long Term Disability
- 401K match
- Flexible PTO
- Parental Leave
- Stock options
- Additional programs and perks
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
251-500 employees
