Implementation Associate

Turquoise Health•San Diego, CA

1d•Remote

About The Position

This is a fully remote role within the United States. As an Implementation Associate for our Customer Success team, you will be responsible for supporting large, complex customer implementations through the end-to-end implementation process. You will assist with the delivery of the solution, ensuring that each project is executed seamlessly within the scope, timelines, and contractual requirements. You will serve as an additional point of contact for customers and internal stakeholders, managing communications, addressing challenges, and ensuring that milestones are met successfully. The Implementation Associate will primarily support our Implementation Managers in onboarding new customers across Clear Contracts and other Turquoise products. You’ll play an essential role in ensuring customer data is accurate, validated, and uploaded correctly, ensuring onboarding milestones stay on track. This is a customer-facing operational role designed for someone who is eager to learn implementation fundamentals, build project management skills, and advance into an Implementation Manager role within 12 months. You’ll collaborate closely with Implementation Managers, Customer Success Managers, Product, Sales, and Engineering to help customers launch successfully and gain value quickly.

Requirements

2–5 years of experience in implementation, customer support, healthcare operations, or another customer-facing operational role.
Strong project management skills; PMP certification is a plus.
Excellent time management, work plan management, and documentation skills, with the capability to balance multiple priorities in a complex environment.
Proven client management skills, professionalism, and a demonstrated ability to be a self-starter.
Strong written and verbal communication skills for interacting with internal and external customers.
Highly organized with the ability to manage multiple tasks and shifting priorities.
Demonstrated ability to learn new concepts quickly, especially technical or data-heavy workflows.

Nice To Haves

Experience working with revenue cycle, managed care, or healthcare data analysis teams.
Experience implementing complex data integrations (e.g., Epic, Cerner, Athenahealth) or other healthcare data software.
Familiarity with CMS price transparency rules, NSA requirements, GFE/AEOB workflows, or healthcare pricing regulations.

Responsibilities

Serve as a supporting point of contact during onboarding, ensuring clear communication and alignment at every stage of the process.
Participate in customer kickoff and working sessions alongside the Implementation Manager.
Document action items, follow-ups, and deliverables with clarity and accuracy.
Answer tactical customer questions and escalate issues when necessary.
Conduct detailed quality assurance checks on customer documents, contract files, claims data, and other onboarding materials.
Support the upload and ingestion of customer data into Turquoise systems with a high degree of accuracy.
Validate file structures, formats, and metadata; identify issues and partner with customers to resolve them.
Maintain organized, accurate versioning and documentation throughout the onboarding process.
Utilize strong project management skills to track timelines, set expectations, and proactively address challenges.
Manage onboarding tasks and deliverables in our customer experience software to ensure projects progress smoothly.
Assist in refining and updating internal implementation documents, templates, and playbooks as processes evolve.
Identify risks or blockers early and surface them to the Implementation Manager and CSM.
Support cross-functional communication to maintain tight alignment across teams.
Partner with Customer Success and other internal departments to troubleshoot onboarding issues and understand product workflows.
Provide feedback on customer experiences, recurring issues, and opportunities for process improvement.

Benefits

Competitive pay with equity options
Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options
Company-sponsored disability & life insurance
Unlimited PTO
401(k) + 4% Matching
Fully remote work + flexible working hours
$750 work-from-home setup budget
Paid quarterly in-person co-working weeks
Quarterly $150 co-hanging stipend to meet up with coworkers
Monthly $100 health and wellness benefit
Generous paid family leave
Annual $1,200 learning & development stipend