SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60006086

State of Florida•CHATTAHOOCHEE, FL

6d•$42,562 - $88,982•Onsite

About The Position

This is a highly responsible and professional position serving as a Senior Human Services Program Specialist within Patient Advocacy Services. The ideal candidate will be a collaborative team player who works seamlessly across all sections within the program office. This role requires the use of independent judgment, a proactive approach to responsibilities, and exceptional attention to detail. If you are driven, organized, and thrive in a fast-paced environment, we encourage you to apply. The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders. Florida State Hospital (FSH) is a mental health treatment facility owned and operated by the State of Florida and is part of the Department of Children and Families. The department’s mission is to “work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.” FLORIDA STATE HOSPITAL IS A TOBACCO FREE FACILITY.

Requirements

Knowledge of social, economic, rehabilitation or health care service objectives.
Knowledge of methods of compiling, organizing and analyzing data.
Ability to develop manuals, policies, procedures, standards and rules.
Ability to develop methods for monitoring and evaluating quality of service and compliance with rules, policies and statutes.
Ability to review and evaluate plans and programs.
Ability to identify improvements and adjustments needed to ensure program effectiveness and efficiency.
Ability to establish and maintain liaison with other agencies.
Ability to plan, organize and coordinate work assignments.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
Ability to lift, pull, and squat.

Nice To Haves

A Certified Recovery Peer Specialist Certification.
A Valid State Issued Driver’s License.

Responsibilities

Plans and conducts hospital wide activities such as monthly Honors Dance and holiday celebrations. Orders snacks and drink items for all Freedom House conducted activities.
Plans and holds the Hospital Wide Resident Government Meetings, maintains the minutes of such meetings and reports all issues and or concerns raised to the individual Department, accepts complaints from residents, resolves or refers to the Resident Advocate for formal filing.
Models personal responsibility, self-advocacy, and hopefulness through telling one's personal recovery story and acting as ambassadors of recovery choices. Conducts peer support activities and self-help support groups that promote a sense of community for patients. Meets individually and in groups with individualized treatment plans.
Responsible for planning, organizing, and developing activities/materials to support education and awareness towards wellness planning and assist with connecting individuals with self-help supports groups that promote a sense of presents discussions on positive life management skills.
Supports individuals taking an active self-directing role in their recovery process by building and developing rapport through mutual support, active listening and maintaining professional boundaries. Supports individuals with development of tools on how to deal with difficult situations upon discharge, increase communication skills and build hope.
Provides peer advocacy and technical assistance in the community to include providers, jails, and general population. Provides training when needed to build peer sustainability. Provides information and referrals on substance abuse and mental health services.
Provides guidance to the managing entity on integration of Department led initiatives (i.e. Recovery Oriented Systems of Care, Child Welfare and Behavioral Health Integration, and Care Coordination) with their service delivery.
Schedules and conducts patient attorney calls, ZOOM calls, Court Hearings, and Patient Zoom visitations and escorts patients
Answer phone calls in Advocacy Call Center and assist with providing information. Assist patients with complaints and grievances via call and in person.
Administer the In-patient Consumer Satisfaction Survey and manage and report department patient activity hours and track accordingly.
Other related duties as assigned.