OPS HUMAN SERVICES PROGRAM SPECIALIST - 64964528

State of Florida • DAYTONA BEACH, FL

1d • $21 - $22 • Hybrid

About The Position

This position provides case management to persons infected and affected by HIV/AIDS within the two-county area of Volusia and Flagler Counties (Area 12). This position provides case management activities through office or field visits according to the guidelines established by the Florida Department of Health Bureau of Communicable Diseases HIV/AIDS Section and the Area 12 HIV/AIDS Program Office. This position reports to the SENIOR HUMAN SERVICE PROGRAM SPEC-SES (64067641).

Requirements

• Must be willing to physically come in the office to perform the duties & responsibilities of the positions
• Must have current authorization to work in the United States without employer sponsorship
• Must have experience working with individuals either newly diagnosed or living with HIV/AIDS
• Skilled at verbal communication, telephone etiquette, and use of DOH-Volusia telephones
• Ability to provide guidance and assistance to clients, coworkers, and community partners
• Ability to maintain confidential patient information meeting all HIPAA protocols
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Knowledge of State of Florida Ryan White comprehensive case management guidelines
• Skilled in use of CAREWare and the Health Management System (HMS)
• Ability to maintain effective working relationships with others

Responsibilities

• Completes comprehensive Needs Assessments of individuals presenting themselves for assistance through the agency.
• Develops individualized care plans to address identified needs.
• Responsible for the implementation and oversight of care plans.
• Ensures Ryan White services are consistently used as the payer of last resort.
• Updates all required information regarding payer source eligibility on his/her clients in the FL RW Portal, CAREWare and HMS Databases within three business days.
• Completes and maintains accurate documentation of all client-specific activities.
• Case notes, scanned documents and all required information on clients are entered in the FL RW Portal and CAREWare database three business days.
• Promptly links clients to appropriate agencies for services and activities required to assist the client in achieving the goals and objectives identified in their care plan.
• Facilitates linkage and re-engagement activities for clients who appear to be out of care.
• Authorizes for transportation for clients to receive medical services and other social aid services (including provision of food vouchers) as needed.
• Educates clients concerning HIV, its transmission and complications, HIV risk reduction, insurance and entitlements.
• Advocates for clients and assists with navigation, referrals and enrollment.
• Completes Acuity Assessments including the following areas: Basic needs (i.e., financial, nutrition); Co-morbidities; Dental; Family planning. Health insurance/medical care coverage; HIV disease state; Housing/living arrangements. Mental health; Risk behaviors; Self-sufficiency (i.e., activities of daily living, literacy. Substance use; Transportation; Treatment adherence Clients are contacted based on their acuity level and monitored accordingly. Acuity Level – Reassess acuity annually unless client situation changes or if service requests become frequent. Recommended minimum contact (phone or face-to-face) every six months.
• Attends and participates in general staff meetings, staff development, such as team/staff meetings and in-service/continuing education.
• Attends computer skills training classes as needed.
• Performs related duties as necessary including public health services during disaster.
• Maintains timely submission of EARs and timesheets.
• Performs other duties as assigned.

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed