68048292 - SENIOR HUMAN SERVICES PROGRAM SPECIALIST

State of Florida • Tallahassee, FL

7d • Onsite

About The Position

The Agency for Health Care Administration is Florida's chief health policy and planning entity, responsible for administering the Florida Medicaid program, regulating health care facilities, and promoting consumer transparency. The Long-Term Care Services Unit is seeking a Senior Human Services Program Specialist who is dependable, flexible, and detail-oriented, capable of managing time-sensitive tasks. This position focuses on processing licensure applications for healthcare providers regulated by the Long-Term Care Services Unit, interpreting statutes and rules, and managing database and document systems. A good attendance record is essential due to the daily and time-critical nature of the work.

Requirements

• Knowledge of and ability to interpret state and federal regulations which govern health care facilities licensed and certified by the Agency
• Knowledge of and ability to operate Versa Regulation, Laserfiche, the Online Licensure system, and ASPEN as utilized by the Agency; and/or experience with similar computer software used for document management and secure network database.
• Ability to communicate effectively evidenced by effective writing skills and demonstration of critical thinking
• Ability to pay strict attention to details in work products and to perform quality assurance activities with work products
• Ability to establish and maintain effective working relationships with both customers and Agency personnel
• Ability to work independently, take initiative, and to demonstrate problem solving abilities
• Skill in managing a challenging workload in an efficient manner to meet state regulatory time frames with work product
• Two (2) years of professional or nonprofessional experience working in a regulatory or administrative health care setting with data entry and customer service experience.
• An associate's degree from an accredited college or university can substitute on a year for year basis for the required experience.

Responsibilities

• Receives and reviews health facility applications for licensure.
• Reviews applications, prepares omission notices, reviews responses, verifies data, addresses cash issues, verifies business registration, and verifies background screening results.
• Issues registration certificates or initiates legal action when applications are complete.
• Enters data pertaining to application review and issuance in Versa Regulation (VR).
• Reviews and uploads pertinent application documentation into Laserfiche (LF).
• Updates VR and ASPEN with application changes.
• Addresses application cash issues including refunds, late payments, and fines.
• Reviews and updates survey information in LF, VR and ASPEN and coordinates with field office personnel.
• Works with Agency field office and attorneys on health facility regulation issues and administrative actions.
• Responds to telephone and email inquiries and provides technical assistance to health facility licensure applicants.
• Assists persons in locating information and application documents on the Agency's web site.
• Helps keep information up to date on the web site for applicants by initiating revisions and drafting changes.
• Processes any changes during licensure prior to license renewal.
• Provides information on health facility licensure requirements to the public, registered providers, other agencies, and Agency personnel.
• Informs supervisor of needed clarification on policy issues.
• Cross-trains in other licensure areas.
• Prepares draft notices of intent to withdraw applications when omitted items are not received.
• Identifies applicants needing notices of intent to deny and recommendations for sanctions and prepares draft notices for supervisor's approval.
• Prepares notices of intent to fine for late changes of address.
• Sets up complaints for notices of intent in Versa Enforcement.
• Works in the online licensing system for health facility licensure.
• Completes other assignments related to health facility licensure including public record requests and CorrFlow.
• Participates in job-related training.
• Conducts other duties as assigned.

Benefits

• Health insurance (i.e., individual and family coverage) to eligible employees
• Life insurance; $25,000 policy is free plus option to purchase additional life insurance
• Dental, vision and supplemental insurance
• State of Florida retirement options, including employer contributions
• Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida
• Ability to earn up to 104 hours of sick leave annually
• Nine paid holidays and 1 personal holiday each year
• Opportunities for career advancement
• Tuition waivers (accepted by major Florida Colleges/universities)
• Student loan forgiveness opportunities (eligibility required)
• Training opportunities
• Flexible Spending Accounts
• Shared Savings Program for select medical services
• Lower copays for prescription drugs
• Health and Wellness discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree