SR HUMAN SVS PLCY & SYS SPEC

State of careers Rhode Island

1d•Onsite

About The Position

This position performs complex technical, analytical, and evaluative analyses related to federal and state program policies, methods, and procedures. It involves conducting organizational and operational studies for statewide human service planning and system development, and maintaining human service policies and procedures in an electronic environment. The role works under general supervision with latitude for independent judgment and may supervise technical and clerical assistants. The position is with the IT Systems and Support Team/Hotline, providing support to RIBridges and InRhodes system users via help desk (telephone and email) and testing software changes prior to production implementation. Responsibilities include user acceptance testing (UAT) for policy/procedure changes, production support for public assistance programs (Cash, SNAP, Medicaid, Long Term Care, Child Care, General Public Assistance), user access and security requests, and testing of software/code changes. The role also involves participation in systems meetings with a focus on MIS System Support and Reporting. The position is at an E-Verify site and requires employment eligibility validation.

Requirements

Thorough working knowledge of the principles and practices of developing human service policies, regulations, and systems.
Working knowledge of the methods and techniques involved in the collection and organization of data used in human service policy and system design.
Ability to make technical planning and system studies and make recommendations for change.
Working knowledge of basic personal computer operations.
Ability to establish and maintain effective working relations with federal, state, local, and community organization officials as well as the general public.
Graduation from a college of recognized standing.
Employment in a responsible technical position which has provided the opportunity to acquire and apply practical and theoretical knowledge of varied management functions and techniques to a variety of management problems in human services in order to achieve more effective operations; or employment in system development and design.
Any combination of education and experience that shall be substantially equivalent to the above education and experience.

Nice To Haves

Focus on MIS System Support and Reporting.

Responsibilities

Perform complex technical, analytical, and evaluative analyses in connection with federal and state program policies, methods, and procedures.
Conduct organizational and operational studies of a complex nature in human service planning and system development on a statewide basis.
Study, organize, and maintain human service policies and procedures in an electronic file environment.
Perform responsible technical research work and analyses in connection with administrative policy, methods, and systems of a complex nature and make appropriate recommendations.
Make independent studies and perform independent research of the feasibility of proposed new programs, policies, procedures, and systems.
Develop detailed procedural or operational manuals in an electronic environment.
Review, develop, and refine organizational charts and forms as required with the aid of electronic tools.
Review and refine policies and procedures for electronic file maintenance of human service program requirements.
Provide support to all RIBridges and InRhodes system users through a help desk via telephone and email.
Test all software changes to the RIBridges and InRhodes programming prior to implementation in Production.
Conduct User Acceptance Testing (UAT) of all systems programming/code changes required because of changes in policy or procedures for all public assistance programs.
Provide Production support for all Bridges and InRhodes users through a FAMIS Hotline help desk.
Provide help desk support for all systems issues related to Cash (RIW), SNAP, Medicaid (MA), Long Term Care (LTC), Child Care (CCAP) and General Public Assistance (GPA) as well as referrals from IV-D, and DCYF.
Provide help desk support for all user access and security requests for RIBridges, InRhodes, and other DHS systems.
Test software/code changes for RIBridges and InRhodes.
Participate in various systems meetings.
Focus on MIS System Support and Reporting.