Senior Human Resources Services Specialist

Bell Bank•Fargo, ND

About The Position

The Senior HR Services Specialist is a key contributor to the Human Resources team, providing advanced support and leadership across HR operations, employee experience, and systems management. This role serves as a subject matter expert and escalation point for complex HR inquiries, ensuring consistent delivery of high-quality service aligned with Bell Bank’s values. The Senior Specialist leads process improvements, mentors junior team members, and partners cross-functionally to enhance HR programs and systems. With a strong focus on compliance, operational excellence, and employee engagement, this role plays a critical part in shaping a positive workplace culture and driving HR service delivery across the organization.

Requirements

Bachelor’s degree in human resources, business administration, or a related field required.
4-6 years of experience in human resources with expertise in HR operations, systems, and employee support, preferably in banking/financial industry.
Advanced interpersonal, verbal, and written communication skills.
Strong analytical and problem-solving abilities.
High attention to detail and ability to manage confidential information with discretion.
Proven ability to lead projects and mentor others.
Proficiency in Microsoft Excel and other Microsoft Office applications.
Ability to work independently and collaboratively in a fast-paced, evolving environment.
Strong presentation skills and ability to communicate complex information clearly.
Demonstrates empathy and active listening.

Nice To Haves

Professional certification (PHR/SPHR or SHRM-CP/SHRM-SCP) preferred.
Experience with employee benefits education and enrollment processes preferred.
Experience with HRIS platforms and systems (e.g., ADP) strongly preferred.

Responsibilities

Serve as a senior-level resource for employee inquiries, resolving complex questions and guiding employees through HR processes.
Lead onboarding efforts, including orientation facilitation and continuous improvement of onboarding materials and experience.
Provide advanced education on HR policies and programs; identify trends in employee feedback and recommend program enhancements.
Support annual benefit enrollment, performance review cycles, and other recurrent HR events.
Mentor and support junior HR team members, providing guidance and training on service standards and HR processes.
Facilitate employee exit meetings as needed, ensuring a respectful and informative offboarding experience while capturing feedback to support continuous improvement of HR services.
Oversee employee record management, ensuring compliance with internal standards and external regulations.
Lead processing of employee lifecycle changes, including promotions, transfers, and separations, and recommend enhancements to promote efficient workflows.
Manage sensitive HR transactions and serve as a compliance resource for employment verifications, audits, and regulatory reporting.
Partner with specialized HR teams to coordinate cross-functional initiatives and improve operational workflows.
Serve as the lead administrator for the Learning Management System, including program design, compliance tracking, and reporting.
Act as a systems expert for HRIS and internal applications, troubleshooting issues and recommending system enhancements.
Lead documentation efforts for HR processes and procedures, ensuring clarity, consistency, and accessibility.
Analyze HR data and metrics to support departmental KPIs and strategic decision-making.
Identify areas where audits may be beneficial, recommending proactive checks to improve data quality and operational efficiency.
Know by name and face as many customers and employees as possible, calling them by name as often as possible.
Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
Know, understand, and live the company values and bottom line.
Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
Prompt and reliable attendance.
Perform other duties as assigned.