Senior Human Resources Manager

Crisp Recruit•Katy, TX

27d

About The Position

Debt Defenders, an award-winning consumer advocacy law firm, is seeking a hands-on Senior Human Resources Manager to serve as the firm’s primary HR resource. This role reports to the Chief Operating Officer and Chief Executive Officer and will own the established HR function. The Senior Human Resources Manager will work closely with department managers, subject-matter experts, and leadership to keep HR processes, policies, and training organized, current, and compliant. This role will also provide guidance on employee relations and people-management practices. While managers and functional owners are responsible for operational decisions and managing their direct reports, the HR role drives accountability and follow-through on performance management responsibilities and ensures approved changes are communicated and reflected in published policies, SOPs, and training materials.

Requirements

3+ years of HR or People Operations experience with a strong generalist foundation and hands-on experience across core HR functions.
Strong aptitude for learning and development, with the ability to organize complex information and translate it into clear, practical, and engaging training content.
Comfortable working across HR systems and technology, including platforms such as Gusto, WiseHire, SharePoint, and learning or training management systems.
Proven ability to independently own established HR processes, maintain strong organization, and proactively follow through to ensure important work gets completed.
Strong written and interpersonal communication skills, with the ability to collaborate effectively with employees, managers, leadership, and external partners.
Resourceful and tech-comfortable, with the ability to independently troubleshoot issues, identify practical solutions, and follow problems through to resolution.
Experience supporting managers through performance processes, including evaluations, PIPs, disciplinary documentation, and related follow-through.
Experience supporting U.S. employees and international independent contractors, with an understanding of their distinct processes, documentation, and administrative requirements.

Responsibilities

Take ownership of day-to-day HR operations, maintaining policies, procedures, documentation, and compliance processes while ensuring established standards are followed consistently across the firm.
Own and maintain Debt Defenders University as the firm’s central resource for training, policies, and SOPs, keeping content current, organized, and accessible. Coordinate updates with department managers and subject-matter experts, who retain ownership and approval of their operational processes and content.
Working knowledge of federal and state employment requirements, with the research skills and judgment to identify jurisdiction-specific requirements and recognize when employment counsel or another specialist should be consulted.
Manage established onboarding and offboarding processes for employees and coordinate contractor engagement and disengagement processes, maintaining appropriate distinctions in documentation, terminology, and administration.
Handle payroll and timesheet administration through Gusto, driving timely manager approvals and accurate processing while helping keep each payroll cycle running smoothly.
Oversee key employee lifecycle processes, including personnel records, benefits administration, required documentation, and ongoing HR support, serving as a reliable first point of contact for the team.
Drive the cadence and follow-through of mid-year and end-of-year evaluations, helping managers stay accountable to deadlines and providing HR guidance and documentation support, while managers remain responsible for evaluating, coaching, and managing their teams.
Serve as a trusted HR resource for employee conflicts, performance concerns, disciplinary matters, and PIPs, providing managers with practical guidance and helping ensure issues are handled consistently and appropriately.
Research HR requirements as the firm expands into new states or engages contractors in new countries, identifying key requirements, potential risks, and practical next steps while recognizing when outside expertise is needed.
Manage employee recruiting through WiseHire, from job postings and candidate filtering through prescreening, while partnering with department managers to keep the hiring process organized and moving forward.