Senior Human Resources Manager

Continuserve•Chicago, IL

21d•$85,000 - $105,000•Hybrid

About The Position

ContinuServe is seeking a Senior HR Manager to join our dynamic Not-for-Profit (NFP) HR division, serving mission-driven organizations that create real impact in their communities. This is a hybrid role based in the Chicago area, with regular onsite support required at client locations throughout the city. As a Senior HR Manager within our Not-for-Profit HR Services Team, you’ll play a vital role in supporting clients across a wide range of human resources functions while partnering closely with internal generalists and HR leadership to ensure seamless service delivery. You'll manage internal workflows, provide hands-on support for client needs, and serve as a trusted HR resource in sectors like education, social services, and other mission-focused environments.

Requirements

Broad generalist background across multiple HR functions
Experience supporting unionized environments and labor relations
Excellent communication, conflict resolution, and relationship-building skills
Strong organizational skills and a proactive, solutions-oriented mindset
Comfort operating in client-facing roles and handling multiple priorities
Bachelor’s degree in Human Resources, Business Administration, or related field

Nice To Haves

Familiarity with K-12 education HR and not-for-profit operations
Knowledge of compliance tied to IL DCFS, IL DHS, SAMHSA, and EEO
Background in a consulting or outsourced HR environment
SHRM-CP, SHRM-SCP, PHR, or SPHR (highly preferred)

Responsibilities

Effectively support the management of all HR functions across client accounts
Mentor and support HR Generalists; provide coaching and feedback
Provide advanced support to resolve complex or sensitive HR issues
Collaborate with AVP and HR Directors on recruitment, retention, and succession planning
Ensure compliance with evolving state, federal, and local employment laws
Build and maintain strong client relationships through responsive service, proactive communication, and consistent execution.
Support client onboarding and service management for new and existing accounts
Develop and manage client communications, including newsletters and HR updates
Conduct investigations, manage disciplinary processes, and navigate union interactions
Interpret employment law and CBAs while advising on best practices
Demonstrates strong technical HR expertise across employee relations, performance management, compliance, compensation, leave administration, talent acquisition, and organizational development.
Provides practical, risk-averse recommendations while balancing compliance with business objectives.
Maintains current knowledge of employment laws, HR trends, and best practices.
Successfully manages multiple client priorities while consistently meeting deadlines and service expectations.
Demonstrates exceptional organizational skills, responsiveness, and attention to detail.
Leads complex HR projects from planning through implementation with measurable results.
Utilizes data and key performance metrics to improve service delivery and operational effectiveness.
Manage client email queues and daily administrative workflow for client sites
Manage client systems and reporting
Lead proactive internal audit of client files to ensure best practices are being followed
Demonstrates strong technology aptitude with the ability to quickly learn, leverage, and optimize HR systems, AI-enabled tools, and emerging technologies to enhance operational efficiency, data-driven decision-making, and client service delivery.
Refine and document SOPs and workflows internal the client services team and clients.
Demonstrates a commitment to lifelong learning and embraces AI-driven tools and innovation.
Highly responsive, organized, and deadline-driven, with the ability to effectively manage multiple priorities while delivering high-quality work on time and in a fast-paced environment.
Champions client retention through proactive relationship management, strategic partnership, and consistent delivery of high-quality HR services.
Partner with Talent Acquisition to fill key client roles
Function as a generalist when business needs require
Ensure accurate HRIS updates and policy compliance