Senior Human Resources Manager - Rose Bowl

Compass Group•Pasadena, CA

25d•$75,000 - $85,000•Onsite

About The Position

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. This role develops and implements recruitment plans for Rose Bowl Stadium in partnership with food and beverage department managers to maintain adequate staffing levels for stadium events such as legendary concerts, UCLA Football games, and Rose Bowl Football game. It leads staffing for all food and beverage activations and develops a deep understanding of internal staffing procedures including volunteers, temp employees, & subcontractors. The position accurately reports on all staffing levels, pre & post events, and ensures all Levy & legal standards are completed in a timely manner. It conducts regular audits to verify compliance with policies & procedures in alignment with Levy's Quality & Risk Evaluation (QRE). In partnership with Regional HR, it develops, implements, & supports a retention strategy for Levy. It oversees the entire onboarding & orientation for all new team members and leads efforts around employee engagement at Rose Bowl Stadium. The role oversees the timely & accurate completion of all team member timesheets in the ‘MyStaff’ time-keeping system and leads the HR check-in team to maintain an efficient & welcoming employee check-in experience for all events. It possesses thorough knowledge of investigation & progressive discipline procedures & supports managers in completing corrective action processes. It educates & supports managers in understanding & adhering to Rose Bowl's Collective Bargaining Agreement. The position ensures all team member information is accurate & up to date within the 'PeopleHub' HRIS and ensures the timely processing of all unemployment claims through Equifax. It ensures timely completion of all mandatory compliance-related training to managers & full-time staff. It analyzes performance data & generates reports related to headcount, demographics, retention & union required reports. Other duties & responsibilities as assigned by the Director of Operations.

Requirements

Minimum of 5 - 7 years of experience in Human Resources with previous union experience.
Highly organized & operates with a keen attention to detail.
Experience with high volume recruitment.
Familiarity with performing audits.
Previous experience managing a unionized workforce.
High level of computer & database literacy (Smartsheets, Microsoft 365, Visier, Concur, PeopleHub).
Previous experience in either hospitality, food & beverage and sports & entertainment.
Excellent communication skills & able to demonstrate a high degree of maturity.
Proactive thinker - able to identify next steps.
Highly motivated self-starter & a willingness to learn.
Must be able & willing to work evenings, weekends, & holidays as dictated by the event schedule.
Must be able to work early mornings or late evenings dependent on the event schedule.
Must be able to work on-site at Rose Bowl Stadium.

Responsibilities

Develops & implements recruitment plans for Rose Bowl Stadium in partnership with food and beverage department managers to maintain adequate staffing levels for stadium events such as legendary concerts, UCLA Football games, and Rose Bowl Football game.
Leads staffing for all food and beverage activations. Develops a deep understanding of our internal staffing procedures including our volunteers, temp employees, & subcontractors.
Accurately reports on all staffing levels, pre & post events.
Ensures all Levy & legal standards, such as I-9's, Levy's Creating Legends, CA State food worker permits, policy acknowledgements, ServSafe, & all other required onboarding paperwork are completed in a timely manner.
Conducts regular audits to verify compliance with policies & procedures in alignment with Levy's Quality & Risk Evaluation (QRE).
In partnership with Regional HR, develops, implements, & supports a retention strategy for Levy.
Oversees the entire onboarding & orientation for all new team members.
Leads efforts around employee engagement at Rose Bowl Stadium.
Oversees the timely & accurate completion of all team member timesheets in our ‘MyStaff’ time-keeping system.
Leads our HR check-in team to maintain an efficient & welcoming employee check-in experience for all events.
Thorough knowledge of investigation & progressive discipline procedures & supports managers in completing corrective action processes.
Educates & supports managers in understanding & adhering to Rose Bowl's Collective Bargaining Agreement.
Ensures all team member information is accurate & up to date within the 'PeopleHub' HRIS.
Ensures the timely processing of all unemployment claims through Equifax.
Ensures timely completion of all mandatory compliance-related training to managers & full-time staff.
Analyzes performance data & generates reports related to headcount, demographics, retention & union required reports.
Other duties & responsibilities as assigned by the Director of Operations.