Senior Human Resources Manager - Fresquez Companies

FRESQUEZ CONCESSIONS INC•Albuquerque, NM

4h•$80,000 - $80,000

About The Position

The Senior Human Resources Manager serves as a strategic and operational HR leader for Fresquez Companies, supporting multi-unit, multi-state restaurant and hospitality operations. This role is responsible for driving HR strategy, ensuring legal compliance across jurisdictions, developing leaders, and partnering closely with Operations, Finance, and Executive Leadership to support company growth, culture, and performance. The Senior HR Manager oversees core HR functions including employee relations, compliance, talent development, benefits administration, performance management, and HR policy implementation, while acting as a trusted advisor to leadership and field management teams.

Requirements

Bachelor’s degree in human resources, Business Administration, or a related field OR
Professional in Human Resources (PHR, SPHR) SRHM-CP certification (required) and minimum of 7 years of progressive HR experience in multi-unit, multi-state organizations, preferably in restaurant, hospitality, retail, or service-driven environments
Strong working knowledge of federal and state employment laws across multiple jurisdictions
Proven experience handling complex employee relations matters and compliance issues
Experience partnering with operations leadership in fast-paced, high-volume environments
Proficiency with HRIS and payroll systems (experience with restaurant or hospitality systems preferred)
Satisfactory completion of a pre-employment drug screening.
Satisfactory completion of a criminal background check.
Ability to read, analyze, interpret general business rules and technical procedures.
Ability to clearly and effectively communicate information and respond to questions from management and team members.

Nice To Haves

PHR-SPHR or SHRM-SCP certification
Bilingual (English/Spanish) preferred
Demonstrated success supporting rapid growth, new unit openings, or multi-brand operations

Responsibilities

Partner with executive leadership to align HR initiatives with organizational goals, operational performance, and company values
Serve as a senior HR advisor to Directors, General Managers, and Operations Leadership across multiple states
Lead and support change management initiatives related to growth, new unit openings, restructures, and operational improvements
Serve as the primary point of escalation for complex employee relations issues, investigations, disciplinary actions, and terminations
Ensure compliance with all applicable federal, state, and local employment laws, including wage & hour, FMLA, ADA, OSHA, and EEO regulations
Develop, update, and enforce HR policies, procedures, and handbooks across multi-state operations
Partner with legal counsel as needed on claims, audits, and risk mitigation strategies
Support workforce planning, recruiting strategy, and onboarding processes for management and administrative roles
Lead performance management programs, including coaching, corrective action, and performance improvement plans (PIPs)
Identify high-potential employees and partner with Operations to develop internal leadership pipelines
Design and support management training, leadership development, and succession planning initiatives
Support compensation strategy, wage analysis, and pay practices across multiple brands and states
Oversee benefits administration, open enrollment, and employee communications related to health, retirement, and voluntary benefits
Ensure accurate HRIS data management, reporting, and collaboration with Payroll and Finance teams
Monitor HR metrics and trends to drive data-informed decision-making
Champion company culture, employee engagement, and recognition initiatives
Support company-wide programs related to attendance, referrals, retention, and employee experience
Promote consistent application of policies while balancing business needs and employee advocacy
Other duties as assigned