Senior Manager Human Resources
About The Position
Brooklyn Defender Services (BDS) is seeking a Senior Manager to join the Human Resources Department. BDS is a public defense office representing low-income New Yorkers in criminal, family, immigration, and civil legal matters. For nearly 30 years, BDS has worked, in and out of court, to protect and uphold the rights of individuals and to change laws and systems that perpetuate injustice and inequality. Our work with clients is focused on the intersections of these legal systems that disproportionately impact Black and Brown communities living in poverty. BDS represents thousands of people each year who have diverse, complex, and multi-faceted legal needs. In addition to a zealous legal defense, our interdisciplinary teams of attorneys, social workers and advocates provide a wide range of legal and advocacy services, including housing, public benefits, education, and employment. BDS staff work collaboratively and across disciplines to deliver high-quality legal services that serve the people we represent, their families and communities. The HR department is responsible for managing all aspects of the employee lifecycle for approximately 750 employees. Under the direct supervision of the Managing Director of Human Resources, the Senior Manager works closely with the Managing Director of HR and the Associate Director of HR to ensure consistent application of Collective Bargaining Agreements (CBA), HR policies, and employment practices across BDS. The Senior Manager, Human Resources is a strategic and hands-on HR leader responsible for overseeing core human resources functions while partnering with organizational leadership to support workforce effectiveness, compliance, and employee engagement.
Requirements
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience.
- Minimum of 5 years of supervisory or people management experience within an HR function.
- Experience leading teams through change, including organizational growth, system implementations, or process redesign.
- Demonstrated experience managing vendors, audits, and complex compliance matters.
- Able to understand and analyze processes and identify opportunities for improvement.
- Strong working knowledge of wage and hour laws, benefits regulations, and leave laws.
- Experience leading system implementations or organizational transitions.
- Excellent communication, judgment, and relationship-building skills.
Responsibilities
- Act as the operational extension of the Managing Director of Human Resources, supporting execution of HR priorities and initiatives.
- Elevate complex, sensitive, or high-risk employee relations, labor, or compliance matters to the Managing Director for guidance and approval.
- Represent HR in internal meetings and initiatives.
- Support investigations, disciplinary processes, and performance management matters, ensuring alignment with HR policy, CBA requirements, and legal standards.
- Develop, manage, and oversee BDS’s performance management framework, including evaluation cycles, documentation standards, and corrective action processes.
- Partner with the Managing Director of HR to refine and strengthen performance management tools, guidance, and training.
- Track performance trends, repeat issues, and systemic challenges to identify training or policy needs.
- Develop and implement systems to maintain accurate performance-related records and reporting.
- Recommend improvements to performance management practices that support accountability, development, and retention.
- Directly supervise HR staff.
- Oversee HR workflows, ensuring work is aligned with departmental priorities set by the Managing Director of HR.
- Support implementation of HR systems, processes, and organizational initiatives led by the Managing Director.
- Evaluate benefit offerings, vendor performance, and plan design in partnership with HR leadership and external consultants.
- Oversee audits, filings, and reporting related to benefit plans and payroll.
- Drive continuous improvement initiatives to enhance accuracy, efficiency, and employee experience.
- Provide senior oversight of time and attendance tracking, ensuring accurate time capture and pay calculations.
- Ensure timekeeping platform configurations align with CBA requirements, including overtime rules, differentials, and leave accruals.
- Lead system testing, audits, and updates related to timekeeping and payroll integration.
Benefits
- BDS offers comprehensive benefits including health insurance and a 403(b)-retirement plan. In order to support work/life balance and family-friendly policies, BDS has generous vacation, sick, holiday, family, and medical leave policies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
