Senior HR Shared Services Specialist

Franklin Templeton•New York, NY

2d•$68,000 - $80,000•Hybrid

About The Position

The HR Shared Services team at Franklin Templeton delivers exceptional customer service and supports multiple HR functions, including Employee Relations, Talent Acquisition, Talent Management, and Benefits. Our specialists provide Tier I support to employees and leaders across the Americas, helping drive strategic HR initiatives. Team members collaborate closely, sharing expertise and fostering a supportive environment. Joining our team means gaining exposure to diverse HR processes and contributing to a culture focused on growth and continuous improvement.

Requirements

4+ years in HR including providing customer service and administrative support
Bachelor’s degree or equivalent experience
Foundational HR knowledge or Associate Professional in Human Resources (aPHR) certification
Familiarity with Workday, Microsoft Office, and Service Now case management tools
Strong focus on data integrity and security
Problem-solving and process improvement skills
Ability to interpret data and lead corrections
Multitasking in a fast-paced environment
Excellent listening and consulting with employees through personal and sometimes difficult circumstances
Adaptability to change
Results-driven and solutions-oriented
Relationship-building and sound judgment
Exceptional time management and communication skills

Responsibilities

Assist employees and leaders in a timely manner with questions about benefits, compensation, immigration, leave, and HR policies.
Support self-service processes in Workday, offering real-time solutions.
Work with Payroll and other teams to resolve employee inquiries.
Maintain up-to-date knowledge of HR processes and policies.
Update Shared Services process documentation.
Support HR functions with leading projects and administrative tasks.
Help Talent Acquisition with job postings, interviews, onboarding, and new employee orientation.
Be the HR point of contact and provide high-touch support to onsite employees, leaders and executives in our NY location.

Benefits

Annual discretionary bonus
401(k) plan with a generous match
Recognition rewards
Competitive healthcare options
Insurance
Disability benefits
Employee stock investment program
Learning resources
Career development programs
Reimbursement for certain education expenses
Paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays)
Motivational wellbeing program
Three weeks of PTO in your first year
Competitive medical, dental, and vision insurance
401(k) plan with an 85% company match on pre-tax and/or Roth contributions, up to IRS limits
Employee Stock Investment Plan (ESIP) with discounted share purchase opportunities
Learning Education Assistance Program (LEAP)
Opportunity to purchase company funds with no sales charge