Senior HR Manager

Amazon • Niagara Falls, NY

3d • Onsite

About The Position

The Senior HR Manager is part of the senior leadership team, partnering with leaders at multiple levels to develop strategies, set goals, and deliver business results. You'll own the end-to-end employee experience at the site(s), championing a culture of safety, inclusion, and service. This role requires balancing automation with human insight—leveraging technology, AI, and real-time data to enhance decision-making and support transformational initiatives. You'll lead a high-performing HR team, implementing strategies across employee engagement, talent management, and organizational effectiveness. Success demands strategic thinking, attention to detail, and the ability to drive scalable solutions across sites and regions.

The Senior HR Manager is a strategic, high-judgment leader responsible for delivering operational excellence and scalable PXT impact across the most complex sites. They translate enterprise people strategies into site execution, strengthen leadership capability, and drive systemic improvements in culture, performance, and risk.

You will be expected to work onsite at an Amazon facility, ensuring personal connection and hands-on leadership where needed.

Requirements

• Experience leading employee-focused processes including onboarding, benefits, investigations, training, and talent management
• Bachelor's degree
• 7+ years of human resources leadership or equivalent leadership experience (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing)
• Experience supporting hourly, front-line and salaried employee populations
• Proficiency in HR data analysis, including experience translating metrics into actionable workforce strategies and measurable business outcomes

Nice To Haves

• Master's Degree or MBA
• 5+ years of progressive HR leadership experience, including roles with expanding scope and responsibility
• Knowledge of employment law, employee relations, and compliance requirements
• Experience managing complex employee relations and organizational health initiatives
• Expertise in full-cycle talent management, including strategic workforce planning, talent acquisition, performance management, leadership development, succession planning, and organizational effectiveness
• Track record of building and developing high-performing HR and/or Operations teams
• Experience leading successful HR initiatives in fast-paced operational environments
• Strong interpersonal skills with demonstrated ability to influence, communicate effectively, and manage conflict
• Ability to advance technology initiatives, including AI integration and emerging tools, to drive operational excellence
• Experience partnering with, coaching, and guiding senior leaders as a strategic HR business partner

Responsibilities

• Own and create sustainable HR strategies that drive improvements in attrition, attendance, and engagement while setting clear vision for the HR team. Model, train, and coach behavioral expectations and hold operations and HR teams accountable for timely resolution of concerns and maintaining service excellence.
• Work closely with Business Leader(s) as a strategic partner on all people-related decisions, providing leadership coaching and constructive feedback to enhance their capabilities while collaborating on strategies for equitable hiring, retention, development, and performance optimization to build strong, engaged teams.
• Establish effective partnerships with specialized HR functions, including centers of excellence and shared services (e.g., compensation, staffing, recruiting). Challenge status quo and leverage technology to drive improved performance and employee experiences, scaling solutions across the site, region and beyond.
• Collaborate with site and regional leadership teams to harmonize site-specific priorities in alignment with broader organizational goals, with particular focus on diversity & inclusion, employee experience, and talent management initiatives. Use data-driven insights to inform strategy and measure impact.
• Lead, champion, and ensure follow-through on organizational and operational change initiatives. Remove barriers that impede change adoption, balance automation with human judgment, and respond resourcefully to new demands, priorities, challenges or obstacles. Demonstrate high judgment in decision-making while maintaining strong risk management and compliance standards.
• Drive adoption and optimization of HR technology solutions to enhance efficiency, data accuracy, and employee experience. Lead the HR team in developing digital fluency, leveraging analytics for decision-making, and utilizing AI to streamline processes while maintaining a human-centered approach.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior