Senior HR Generalist OR Benefits Manager

CORPORATION FOR SUPPORTIVE HOUSING•New York, NY

2d•$99,000 - $112,000•Onsite

About The Position

For over 30 years, CSH has changed the lives of people who have been marginalized and are our most vulnerable neighbors by: Helping communities create over 467,600 homes for individuals and families who did not have one; Bringing hope to thousands who thought they would live on the streets or reside in institutions; and Ensuring not only a stable home for each, but access to the services that brought healthcare, recovery and training to their doorsteps. CSH has proven supportive housing can change the lives of individuals, families, and communities. We have created a team of nationally recognized experts who are dedicated to our organization and its goals. We offer competitive salaries and benefits, generous leave and paid time off, and fully embrace the philosophy that work-life balance is achievable. With the goal of attracting proven candidates committed to making a difference and who aspire to advance our mission, CSH is now accepting applications for an Senior HR Generalist OR Benefits Manager based in New York City.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field required; Master’s degree or HR certification (e.g., SHRM-CP/SCP, PHR/SPHR) strongly preferred. Experience may substitute for education.
Minimum of 5 years of progressive Human Resources experience in a generalist or HR operations role.
Knowledge of HR best practices across the employee lifecycle.
Hands-on experience with on/offboarding, payroll coordination, benefits administration, and leave management, and employee relations.
Experience with HRIS systems (e.g., Paycom, ADP, Workday) required. Paycom experience preferred.
Ability to maintain confidentiality and handle sensitive employee information with discretion.
Familiarity with federal and state employment laws and regulations (e.g., FMLA, ADA, EEOC, ACA).
Excellent communication, attention to detail, and organizational skills.
Ability to manage multiple priorities and projects in a dynamic environment; a proactive, collaborative approach to problem solving, with the ability to balance strategic planning with hands-on execution.
Commitment to service with a demonstrated ability to build trust and strong relationships across diverse teams.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and SharePoint.

Responsibilities

Lead open enrollment planning, communications and execution.
Serve as primary administrator for all employee benefits programs, including medical, dental, vision, life insurance, disability, and retirement plans (403b)
Act as main point of contact for employees regarding benefits enrollment, changes, claims, and coverage questions.
Manage relationships with benefits and leave vendors, including issue escalation and resolution.
Ensure benefit plan documents and summary plan descriptions are up to date.
Process benefits invoices and ensure timely payment and reconciliation.
Administer all leave of absence, including FMLA, CSH Family Leave, state family leaves, and short term disability (STD).
Guide employees and managers through the leave process, including eligibility, documentation, timelines, and return-to-work processes.
Partner with payroll team to ensure accurate compensation and leave balances.
Coordinate and communicate pay related changes with the payroll team.
Serve as point of contact for employee payroll inquiries in coordination with the payroll team.
Assist with payroll processing by verifying pay changes, deductions, adjustments are communicated to the payroll team.
Coordinate final pay and paid time off (PTO) payout during offboarding.
Coordinate and conduct new employee orientations.
Ensure completion of all onboarding documentation, including I9, W4, and compliance forms
Manage offboarding process including exit interviews, final documentation, and system access updates.
Prepare and maintain on/offboarding checklist and related resources and documentation.
Serve as primary point of contact for general HR related inquiries.
Partner with HR Director to support employee relations efforts, including documentation and resolution of workplace concerns.
Maintain accurate employee data in HRIS and related systems.
Identify and recommend improvements to HR processes, policies, and employee experience.
Support the HR leadership in the development and implementation of HR policies and procedures.
Maintain knowledge of federal and state employment laws (e.g., EEOC, FMLA, ACA).
Prepare and support compliance reporting, including EEO1, ACA filings, OSHA, BLS, etc.
Assist with internal and external audits related to HR, benefits, and payroll.