Senior HR Advocate – SWO-Blue Ash-Regional Office

Bon Secours Mercy Health • Blue Ash, OH

2d • Onsite

About The Position

This hands-on and detail-oriented role will manage and execute essential HR functions in a high-volume call center and case processing environment. This role is operationally focused and involves day-to-day responsibilities in benefits administration, compensation, talent acquisition, learning and performance, regulatory compliance, data management, and employee relations. The Senior HR Advocate will play a critical role in ensuring the smooth delivery of HR services to employees and managers.

Requirements

• Bachelor’s degree (required).
• 1-2 years’ HR experience, with a strong focus on operational HR activities preferred.
• Will consider relevant education / certifications in lieu or HR experience.
• 1-2 years’ experience in a call center, service industry or other high-volume operational environment is preferred.
• In-depth knowledge of HR practices, including benefits, payroll, and employee relations.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Excellent verbal and written communication and interpersonal skills, with a customer service mindset.
• Proficiency with HRIS platforms and Microsoft Office Suite.
• Ability to work effectively, including meeting deadlines and key performance indicators, with minimal supervision.
• Competently research and resolve an issue using all resources available, including external resources.

Nice To Haves

• SHRM-CP, SHRM-SCP, PHR, or SPHR certification is preferred.

Responsibilities

• Applies expert-level triage skills to assess, resolve, or escalate employee relations concerns using emotional intelligence, conflict de-escalation, and interpersonal influence.
• Demonstrates composure in emotionally charged situations, empathy, and sound judgement under pressure.
• Leverages strong policy fluency and coaching skills to foster an inclusive workplace, addressing concerns with equity, consistency, and sound HR judgment.
• Demonstrates benefits literacy and service orientation by educating and guiding employees through enrollment, life events, and claims with clarity and compassion.
• Applies data interpretation, vendor partnership skills, and discernment to investigate and resolve benefits issues (including eligibility, rate, funding, and appeals) efficiently and accurately.
• Utilizing analytics, research and sound discernment, partners with benefits vendors to resolve eligibility, rate, funding, and wellness appeal issues, ensuring accurate and timely service delivery.
• Distills complex benefit programs into clear, employee-friendly education, ensuring understanding and successful enrollment for a comprehensive customer service experience.
• Educates and influences understanding of compensation strategy and payroll processes, reinforcing trust and compliance.
• Demonstrates strong HR tech acumen, providing user-focused support on payroll, compensation, data management, credentialing / clinical licensure, and compliance tracking of mandatory learnings / vaccinations within HRIS systems.
• Serves as a talent acquisition partner by advising leaders on recruiting strategies, candidate selection, and onboarding to meet business needs.
• Combines compliance expertise with compassionate guidance to support employees and leaders through leave and separation processes.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Senior