Senior Housing Specialist

Catholic Charities of the Archdiocese of Chicago • Chicago, IL

6h

About The Position

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith. The Senior Housing Specialist administers housing assistance programs by determining eligibility, completing and reviewing rent calculations, ensuring regulatory compliance, maintaining accurate records, resolving complex participant and landlord issues, and supporting staff training to promote efficient and high-quality program operations.

Requirements

• H.S. Diploma or General Education Degree (GED)
• 1-3 years relevant experience
• Demonstrate prior experience in subsidized housing or a related field.
• Exhibit strong written and verbal communication skills.
• Demonstrate proficiency in Microsoft Office applications, including Word, Excel, Teams, and PowerPoint.
• Apply strong organizational skills and attention to detail to manage multiple priorities effectively.
• Comply with program and/or requirements related to background check.

Nice To Haves

• Associate's Degree (AA) in a related field of study
• 3-5 years relevant experience
• Certified Occupancy Certification or must acquire within one year of employment.

Responsibilities

• Collect, review, and validate Housing Assistance Payment (HAP) documentation; determine program eligibility; calculate rents accurately and timely for current and prospective clients; and issue notices and collect required documentation for annual recertifications.
• Conduct quality control reviews of rent calculations to ensure accuracy, quality, and adherence to program protocols; respond to inquiries; resolve calculation issues efficiently; and escalate complex matters to the Program Manager as needed.
• Lead complex rent calculations; coordinate assignments; maintain workflow documentation and reports; ensure accurate and up-to-date records and data systems.
• Collaborate with program staff, landlords, and stakeholders to resolve issues; maintain compliant client and departmental files; ensure adherence to applicable laws, regulations, and organizational policies.
• Partner with team members to support onboarding and professional development; deliver one-on-one training to new Housing Specialists to ensure alignment with program processes, accuracy standards, and team objectives.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.
• All other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED