Senior Housing Specialist

Hope Solutions•Pleasant Hill, CA

8d•$30 - $35•Hybrid

About The Position

Hope Solutions is a non-profit agency providing permanent housing and support services to homeless or at-risk families and individuals in Contra Costa County. The agency envisions a world where everyone has a home and community support to live with dignity. Hope Solutions' mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.

Requirements

Knowledge of and belief in “Housing First” philosophy and strategies.
Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless clients with mental disabilities.
BA degree in social work or related field; equivalent experience will be considered.
Minimum of two years’ experience in the human service field, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.
Knowledge or willingness to learn HUD requirements, including tenant certifications and/or experience working with HUD-funded properties.
Bi-lingual in English/Spanish preferred.
Outstanding written and verbal communication skills.
Computer proficiency in the use of Microsoft and database applications.
Must have an operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work.
Must pass LiveScan screening and TB test.
Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night.
Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.
Knowledge of and commitment to concepts and issues tied to social justice and housing justice.
Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals.

Nice To Haves

Bi-lingual in English/Spanish

Responsibilities

Provide home-based management, ongoing assessment of client needs, and linkage to housing, medical, mental health, and recovery services for clients who are homeless, pending SSI benefits, and receiving GA funds.
Collaborate with program partners, Employment & Human Services Department, CORE Outreach Team, Contra County Health, Housing and Homeless Services, and other community agencies.
Provide individualized and flexible support, recognizing that client needs may vary.
Help clients achieve self-sufficiency by assisting them with necessary resources and referrals, including achieving safe housing, healthy living goals, and improving financial literacy.
Assess client needs and barriers, collaboratively create a Housing Stability Plan, and access resources needed to achieve or remain housed.
Deliver Case Management services in the community and at the client's home, at the client's convenience, using a strength-based, trauma-informed approach.
Provide warm hand-offs to other providers if clients need further support after becoming stably housed.
Participate in the hiring process, train staff on team-specific Standards of Practice (SOPs), documentation, and paperwork.
Support staff in using HMIS/Apricot for data entry, note-taking, and referral tracking.
Provide shadowing opportunities for home visits and fieldwork, exposing new staff to assessments, intakes, resource connections, follow-ups, exits, and landlord interactions.
Train and assist staff with program-specific paperwork, contract liaison forms, and filing/documentation processes.
Maintain relationships with contract liaisons and referral sources, acting as the point of contact in the manager's absence and participating in contract liaison meetings.
Review, generate, and customize reports in HMIS/Apricot to support team work.
Monitor program outcomes using dashboards and reports, addressing key data points such as exits, income changes, and flagged items.
Manage and track subsidy requests by preparing and submitting them to the manager and collaborating on data reviews.
Participate in quarterly data and finance meetings to align on reporting and outcomes.
Provide ongoing support to staff, offering guidance and feedback as needed.
Serve as the point of contact when the manager is unavailable, ensuring communication with the director and updating the manager upon their return.
Attend community and external meetings on behalf of Hope Solutions, creating agendas, hosting discussions, and taking detailed notes.
Meet with identified clients to complete housing needs assessments and create plans for obtaining safe, sustainable housing.
Assist with data entry, rental subsidy, program incentive tracking for program participants, and tracking/reporting program data.
Assist Team members on an as-needed basis with assessing client needs and service planning.
Assist clients with “document readiness” (gathering and maintaining verification documents required for housing applications).
Research and identify housing opportunities for clients as requested or needed.
Assist clients in identifying and seeking desirable, appropriate housing options and mitigating screening barriers.
Provide applicants with housing-related resources necessary to obtain and sustain housing placement, including information regarding tenant/landlord rights and responsibilities.
Partner with Department staff and other community partners as needed to ensure coordination of care.
Transport clients to meet with prospective landlords, complete housing applications, and inspect potential units on an as-needed basis.
Apply knowledge of residential leases to educate clients regarding their rights and responsibilities.
Work with community partners to assess housing barriers and the needs of clients experiencing homelessness who are eligible for services.
Maintain key relationships with community service providers, Probation referral sources, and Coordinated Entry programs.
Develop outreach and marketing strategies to identify landlords and build housing inventory.
Present to interested parties: target audiences will vary but may include faith communities, rental associations, board and care facilities, elected officials, and property management companies.
In partnership with Hope Solutions, brokered housing and property management staff collaborate regarding shared housing resources.
Provide mediation and advocacy with landlords on clients’ behalf to assist with obtaining and/or maintaining housing.
Create and maintain consistent verbal and written communication channels between collaborating parties (i.e., tenant, landlord, referral sources, service agencies, debtors, and creditors).
Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.
Professionally represent Hope Solutions in all circumstances.
Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers' behalf, and assuring consumer safety.
Establish and maintain professional boundaries in working with clients.
Comply with all local, state, and federal regulations, policies, procedures, standards of practice, and outcome requirements of the Supportive Housing Program and Hope Solutions.
Assist with distributing client satisfaction/feedback surveys for all clients served.
Attend all required meetings, including but not limited to Hope Solutions staff, individual supervision, consumer case conferences, and linkage meetings with other agencies.
Ensure timely and accurate data is entered into the (HMIS) database system.
Complete required administrative paperwork and reports in a timely and accurate manner.
On-call, after-hours, and backup work for other team members may be required.
Perform all other duties and responsibilities as assigned.