Senior Housing Specialist

King County Housing Authority•Tukwila, WA

3d•Hybrid

About The Position

This position supports the Housing Choice Voucher Program. Excellent communication skills will be important as the individual selected will be relied upon to advise clients, landlords and other housing employees on housing policies, procedures, and requirements. Other important duties will include auditing case files for accurate, consistent application of program policies, procedures, and regulations and checking accuracy of housing assistance payments. This role will be responsible for conducting reviews of suspected program violation or fraud. In some cases, this role will provide assistance to landlords and tenants to resolve financial and housing issues, negotiate rents, and recommend termination of services, if necessary. May mediate claims between tenants and landlords. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. We transform lives through housing.

Requirements

High School Diploma or GED AND Extensive experience (5+ years) experience in Housing Choice Voucher (HCV) programs, public housing, low-income housing OR An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
A collaborative team member who is also a strong leader with well-developed organizational and time management skills; ability to develop effective working relationships with internal and external partners; works cooperatively, exchanges ideas, and addresses issues in a constructive manner.
Communicates effectively and collaboratively with individuals, and internal and external organizations; applies effective written and oral communication techniques to convey clear and timely messages.
Uses critical, creative, and reflective thinking skills to identify problems, analyze and evaluate and implement various solutions, and monitor their effectiveness; ability to analyze data and resolve problems; generates unique but workable and useful solutions to difficult problems.
Ability to provide exceptional customer service to a diverse population of internal and external stakeholders.
Ability to work effectively under pressure in a fast-paced environment.
Reliable, with a proven reputation for being consistently dependable.
Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software for management of housing programs (Yardi, Tenmast, OnBase, Adobe, DocuSign).
Consent to and pass required assessments.
Final candidates may be required to complete a criminal background check in accordance with applicable law.

Responsibilities

Provide customer service to tenants and landlords; mediate concerns between landlords and tenants; monitor program compliance.
Conduct annual and interim reviews by verifying household, income, expenses, and deductions; calculate Housing Assistance Payments (HAP).
Compose and verify moves and new admissions.
Investigate and compose terminations.
Research and determine retro rent agreements and fraud complaints.
Generate and monitor monthly reports and scan and index documents.
Calculate billings for portability and HAP contracts.
Attend meetings and trainings as needed.