Senior Housing Specialist - HOP

King County Housing Authority•Tukwila, WA

4d•Hybrid

About The Position

The King County Housing Authority (KCHA) is seeking a customer-focused and detail-oriented Senior Housing Specialist to support the Housing Choice Voucher (HCV) Homeownership Program. This role helps clients navigate the homeownership process, oversees mortgage closing activities, and manages mortgage assistance payments. The position also serves as a key liaison between clients, internal departments, lenders, housing counselors, real estate professionals, and community partners to support smooth coordination and successful program outcomes. The strongest candidates will bring: A strong commitment to customer service and respectful, professional interactions with clients, colleagues, and partners. Clear communication skills, including writing, speaking, and active listening. Strong attention to detail and accuracy when reviewing documentation and managing case information. Initiative, sound judgment, and the ability to solve problems independently. If you meet the requirements we are seeking and are sincerely committed to supporting clients in their pursuit to homeownership, offering guidance and assistance throughout the home journey process, we invite you to submit your application. King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link. We transform lives through housing.

Requirements

Associate degree A ND Considerable (3+ to 5 years) experience in lending, banking, real estate, Housing Choice Voucher (HCV) program, public housing, low-income housing, or related fields OR An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Knowledge of affordable housing, Housing Choice Voucher (HCV) programs, HUD regulations, and the home purchase process, including lending, banking, and real estate principles.
Skill in interpreting and applying policies, regulations, and program requirements accurately and consistently.
Skill in performing financial calculations and applying basic accounting practices.
Ability to maintain accurate program records; prepare reports and other documentation; and manage detailed information, files, and deadlines with a high degree of accuracy.
Ability to educate, guide, and support clients through the homeownership process, including helping households understand program requirements, address barriers, and access appropriate resources.
Ability to analyze information, exercise sound judgment, and make timely, practical, and creative decisions.
Ability to communicate clearly and effectively, both verbally and in writing, and to build and maintain effective working relationships with clients, colleagues, and partner agencies.
Ability to work effectively and respectfully with individuals from diverse cultural, ethnic, and socioeconomic backgrounds.
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Planner, as well as Adobe Acrobat, Zoom, DocuSign , and other internet-based or agency software tools.
Ability to facilitate orientations, workshops, or educational sessions for program participants.
Final candidates may be required to complete a criminal background check in accordance with applicable law.
Consent to and pass required assessments.

Responsibilities

Provide client education and support by guiding participants through the homeownership process, addressing barriers, and connecting households with resources and services.
Manage eligibility and program administration by reviewing participant files, determining program eligibility, calculating mortgage assistance payments, managing a voucher caseload, and ensuring compliance with agency and program requirements.
Coordinate home purchase transactions by working closely with lenders, real estate professionals, and escrow/title companies to move clients from pre-approval through closing.
Maintain documentation and reporting systems by keeping accurate case records, entering and tracking data, and supporting program monitoring, compliance review, and performance reporting.
Strengthen partnerships and participant engagement by building relationships with community partners and facilitating orientations, workshops, and homeownership education activities.