Senior Housing Compliance Manager

Community Economic Defense Project•Denver, CO

3d•Hybrid

About The Position

The Senior Housing Compliance Manager provides technical, compliance, and operational oversight for housing subsidy programs administered by CEDP under contract with the Colorado Division of Housing (DOH). The position ensures CEDP fulfills its delegated responsibilities in accordance with applicable HUD requirements, DOH policies and procedures, contractual requirements, and CEDP standards. The Senior Housing Compliance Manager supervises Housing Coordinators, provides technical guidance, conducts quality assurance and compliance monitoring, develops staff training and procedures, and serves as a primary internal resource for complex housing subsidy matters.

Requirements

At least one year of experience in a supervisory/management role of a housing program, required.
Candidates must be certified as an HCV Specialist
Sound critical thinking and decision-making skills.
Ability to read and interpret complex federal rules, regulations and understand impact to agency policies and procedures.
Thorough and attentive to details; able to prioritize and multitask; proactive and detail-oriented. Ability to maintain organization in a changing environment.
Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
Baseline knowledge of how trauma and structural racism and oppression have impacted the lives of homeless community members interfacing with CEDP.
Reliable transportation required.
Sound critical thinking and decision-making skills to ensure HUD regulations are being followed while also being sensitive to the needs of participant households and their landlords.
Consistently superb customer service skills that would include effective interpersonal communication and active listening skills that demonstrates a high degree of emotional intelligence.

Responsibilities

Supervises a team of Housing Coordinators responsible for researching, monitoring, and properly interpreting HUD rules and regulations for various housing programs. These programs may include Housing Choice Voucher, State Housing Voucher, Emergency Housing Voucher and others.
Ensure program compliance with federal, state, and local housing regulations, including Fair Housing, HUD, and CEDP policies.
Manages all aspects of housing subsidy programs at CEDP, ensuring that housing resources are used to their full capacity.
Provide technical leadership and guidance on HUD regulations and program policies.
Conduct file and program audits for accuracy, quality, and compliance; identify noncompliance and implement corrective action plans.
Develops/maintains training and manuals, guru cards and other materials for Housing Coordinators.
Ensures housing programs do not discriminate against any federal/state/local- protected group, operate utilizing harm reduction, anti-oppressive, trauma informed methodologies and other best practice models.
Supports team to conduct housing orientations, Housing Quality Standards inspections, lease-ups, tenant conferences, annual re-certifications, interim re-certifications and calculates repayment agreements for housing programs, in a timely manner, maintaining a caseload of 100 - 150 households.
Identifies and collaboratively resolves escalated conflicts with and between landlords, program participants, case managers.
Collaborates with case managers, other CEDP staff, and outside agencies as necessary, to ensure housing stability for the household.
Demonstrates competency in and maintains housing databases. This may include data entry into multiple systems; HMIS, HubSpot, Microsoft Office, Google Suite, Elite, ShareFile and others.
Participates in CEDP’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies
Maintains a work environment that is marked by respect for others; that values inclusiveness and builds workforce diversity; and that fosters cooperation and teamwork.
Demonstrates a respectful attitude towards partners and coworkers that promotes teamwork, open communication, and effective customer service.
Performs other duties as assigned.